Separate inbound rules for each queue !

[Rida]

Hi members,

Is possible to create separate inbound rules for each queue with different DID 's ?

Thanks for replay!

 

[Saqqara]

Why explain more, and what you are trying to do.

As you have DDI numbers, you can route calls to to your requirements

 

[Rida]

I want to block callers who call anonymously for one queue, and let other queues pass through.

 

[Saqqara]

The system does not allow you to do this within the 3CX management console - it will block all anonymous calls.


You may be able to do this using CFD - https://www.3cx.com/docs/manual/call-flow-designer-manual/ to detect the incoming DDI and block the call.

 

[VoIPTools]

Yes, this can be done with a CFD. In the CFD you can extract the caller's Caller ID name and number and route accordingly.

https://www.3cx.com/community/threa...-to-use-caller-id-to-identify-customer.52514/

In other words, if you can't get their caller ID, then you can assume the number is private / unavailable.

We do this with our "3CX Call Router" tool.

 

[Rida]

Thanks everyone, i will try it !

 

[AWS2P]

Perhaps if your sip provider give you access to an avanced console you can set this before reaching 3cx.
If so then anonymous calls are dropped from sip provider.

 

[SupV]

Create a new user.
Go to the Forwarding Rules tab.

Route it (Available) when not registered to your Queue.

Make an exception at the botton with caller ID anonymous and route it to End Call.