Separate or label chats from different websites

[ccact5]

We have 2 separate websites each with their own unique 3CX Talk URL. I've set up the chats so they go to one receptionist user. However all incoming chats show up in the same chat feed. Since we have 2 different sites with different branding is there a way to have incoming chats labeled with which site they are coming from? That way the receptionist knows which products the client is asking about ahead of taking the message.

 

[Evolute IT]

Simply you need to use different queues to point them each. Then, in the chat information panel, you can see which queue the chat came in:

 

[ccact5]

I don't see the option. Is this only for the paid version?

 

[NicholasP_3CX]

To use the Queues, you will need to have a PRO or ENT license

This is what you will you see






For chat directly to a user



So yes, you would need to have a paid PRO or Enterprise license.