Set up call through

[Xsigns]

Hi there,

I want to set up a call through system in 3cx v16. How can I do this? I read about digital receptionist but don't have an idea which rules to add. I want to call a call through number, then maybe a pin and afterwards a individual number via DTMF.

Thanks a lot for your help in advance!

 

[leejor]

Here is a link on to how set up an IVR...

https://www.3cx.com/docs/manual/ivr-digital-receptionist/

and...
https://www.3cx.com/3cxacademy/videos/basic/digital-receptionist/

https://www.3cx.com/blog/docs/ivr-digital-receptionist/

as far as "rules"...it depends on how calls are to get to the IVR. If you are using DID numbers, and only want some calls to route to the IVR, then you will need to create rules. If you want all incoming calls from one trunk group to go there, then there will be a "default" destination (no DID rule specified) for that trunk, which can be the IVR. As far as a PIN number, that is not a default feature, but depending on exactly you want to want, (blocking access to certain extensions?), it may be able to be done.