Shared park, light indication not working as expected.

[rmcley01]

Hi everyone,

I’m experiencing an issue with the Shared Park feature. The button works perfectly when I press it, but there is no light indication at all.

The light does not indicate when a call is parked, and it also remains off when there are no calls parked.

Has anyone else experienced this issue or know how to resolve it?

 

[Colorado VoIP]

is this on a desk phone? i've never heard of that issue.

 

[rmcley01]

Yes, this issue is occurring on a desk phone, specifically a Yealink T53W. The Shared Park button functions correctly; however, there is no light indication to show whether a call is parked.

 

[Colorado VoIP]

interesting. if it's not too much hassle try factory resetting it. never once seen that behavior on a t53 unless maybe the LED is dead on that button??