Show Extension that forwarded a call on busy

[SKDamon]

I'm trying to display the Name or Number of the Extension that was originally called to the extension that the call is forwarded to.
Just like a Queue Name is prepended on calls that come in through a call queue.

As an Example...
Call Flow:
CID -> DID -> EXT1 --(no answer)--> EXT2

Actual Result:
EXT2's 3CX Apps and DeskPhones display "CID"

Expected Result:
EXT2's 3CX Apps display "EXT1:CID" (so EXT2 knows the call was intended for EXT1)

I'm sure this can be done, as this is already working for Call Queues. But I don't want to create a Queue for every single DID just so the forwarded-to extension can see which DID/Extension was originally called. Is there any way the "Display Name" for calls can be set for internal forwards? Through CallFlow Designer perhaps?

 

[JohnS_3CX]

Hi @SKDamon

You are probably thinking of the outbound parameters of the trunks that can be customized.

This cannot be done for internal calls.