SIP Trunk - Cannot make Outgoing call

[sanketgroup1]

Hello
I have SIP Trunk which is IP based authentication.

Any extension, even I as system owener/Admin not able to make outgoing calls using this trunk.
Attached are all the screenshots of Trunk setting, Route settings, user settings.

Logs keep saying 'reason rejected + no_access', reason rejected + no_route'

Country (USA) is also whitelisted, routes properlyt set yet not able make calls.

 

[KyriacosS_3CX]

Can you check with your Trunk provider how they need to receive the destination number? Perhaps you need to prepend 00 or + .

 

[sanketgroup1]

Provider simply needs countrycode and number, does not require 00 or +

Just to rule out i tried with 00 and + prefix, issue is same.

From logs, it seems request is not hitting to provider even from 3cx, as 3cx is it self rejecting, saying no_access, no_route.


i tried with different provider like twillio also. But same problem

 

[KyriacosS_3CX]

Can you check if there is anything reported in the Event Log? Also if possible set to Debug logging and repeat so we can see as much detail as possible.

 

[sanketgroup1]

Attached the Verbose log for a failed call.

 

[KyriacosS_3CX]

Hi,

Is the voxbeam Trunk up/green?

Is your routing/internal DNS set correctly? I see the system talking with it's internal IP, but nothing popping up with the public IP for the PBX or the trunk endpoint.

 

[KyriacosS_3CX]

I believe something changed with your public IP on the 29th. Perhaps your SIP provider needs to whitelist the new one?

 

[sanketgroup1]

SIP provider has already whitelisted IPs,
On 29th, yes, we tried to make outbound calls with a different interline.
All these IPs are already whitelisted with Provider.

Routing and DNS are all correct because 3CX does update itself automatically, which means 3CX can always reach to internet.

 

[leejor]

Is this by-chance using a gateway of some sort? I too don't see a public IP, which would be expected, if you are using a VoIP provider.