SIP Trunk - Singapore - MyRepublic - UserAgent Header

[PJJJJ]

Hi All,

I am using 3cx Hosted Version 20 at the moment, I am facing an issue which SIP Trunk Outbound Parameter which is similar to thread below:

https://www.3cx.com/community/threads/user-agent-header.118207/

Unfortunately, I can't find Outbound parameter / User Agent settings with Version 20, SIp trunk registration & all incoming/outgoing calls are failed at the moment. I need help and advise how to change the setting with Version 20.

Thanks!

 

[TanSG]

Did you managed to solve it?

 

[TheodorosG_3CX]

It sounds that your are using an unsupported provider.
Have you tried to export the Sip Trunk, make the necessary adjustments and import the trunk back?

 

[TanSG]

@TheodorosG_3CX, I believe due to local regulation therefore you don't have test account anymore. Incase 3CX is willing to subscribe, we can assist as we are partner with MyRepublic.

 

[TheodorosG_3CX]

Can you please elaborate further? To which test account you are referring?

 

[TheodorosG_3CX]

Regarding contacting our interop team for becoming a supported provider you may also contact us here.