SIP Trunk with STC (KSA)

[siscom]

Good Afternoon Colleagues
I hope you are doing well . May i know if anyone has experience setting up SIP Trunk with STC (One of provider at KSA) ?

We ae trying to setup it but failed.

Thanks in advance.

Best Regards

 

[TheodorosG_3CX]

Keep in mind that since this is an unsupported provider you need to clarify further with them.
Note that we do recommend that a 3CX Supported Provider is always used to avoid such issues.

 

[siscom]

Unfortunately, There is no 3CX supported provider for KSA.

 

[TheodorosG_3CX]

You may also check the Worldwide providers in case this help.

 

[siscom]

Well Noted

 

[TheodorosG_3CX]

You are welcome

 

[leejor]

So... the top line (last line) of the log you posted...

10/26/2023 9:56:41 PM - [CM503025]: Call(C:3): Calling T:Line:10001>>0581791287@[Dev:sip:[email protected]:5060] for L:3.1[Extn:101]

shows the called number (0581791287) sent to your provider (10.154.15.1:5060), but, you didn't include the next part of the log...was there an error, or some other SIP message sent back from the provider. That may give a clue as to what may be wrong. They may be rejecting the call if the outbound number format is not correct, or, they may have an issue with the caller ID format you are sending. In any case, as suggested, you are going to have to work with them to resolve this.

 

[TheodorosG_3CX]

This is something they need to clarify

 

[renjithvb]

Good Morning Alejandro
We have contacted STC and kindly find my below notes:

• They informed us that the trunk should be peer trunk.
• Attached is Email from STC with the required setup information.
• Attached also is 3CX SIP configuration based on email from STC.

The call didn't established . Below is Activity log:



10/24/2023 9:28:53 AM - [CM503025]: Call(C:2): Calling T:Line:10000>>0122166666@[Dev:sip:[email protected]:5060] for L:2.1[Extn:101]
10/24/2023 9:28:53 AM - Route to L:2.2[Line:10000>>0122166666] sends Invite-OUT Send Req INVITE from 10.154.15.1:0 tid=6427e829ec1ab462 Call-ID=KH7iRjPsjM6a8biJ5Lb6GQ..:
INVITE sip:[email protected]:5060 SIP/2.0
Via: SIP/2.0/ ;branch=z9hG4bK-524287-1---6427e829ec1ab462;rport
Max-Forwards: 70
Contact: <sip:[email protected]:5060>
To: <sip:[email protected]:5060>
From: "8068800"<sip:[email protected]:5060>;tag=2210927b
Call-ID: KH7iRjPsjM6a8biJ5Lb6GQ..
CSeq: 1 INVITE
Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REGISTER, SUBSCRIBE, NOTIFY, REFER, INFO, MESSAGE, UPDATE
Content-Type: application/sdp
Supported: replaces, timer
User-Agent: 3CXPhoneSystem 18.0.7.312 (312)
Remote-Party-ID: "8068800"<sip:[email protected]:5060>;party=calling
Content-Length: 207

v=0
o=3cxPS 353328168960 255366004737 IN IP4 10.170.5.182
s=3cxPS Audio call
c=IN IP4 10.170.5.182
t=0 0
m=audio 7002 RTP/AVP 8 101
a=rtpmap:8 PCMA/8000
a=rtpmap:101 telephone-event/8000
a=sendrecv
10/24/2023 9:28:53 AM - [Flow] Call(C:2): making call from L:2.1[Extn:101] to T:Line:10000>>0122166666@[Dev:sip:[email protected]:5060]
10/24/2023 9:28:53 AM - [CM503027]: Call(C:2): From: Extn:101 ("Agent 1" <sip:[email protected]:0>) to T:Line:10000>>0122166666@[Dev:sip:[email protected]:5060]
10/24/2023 9:28:53 AM - [CM503004]: Call(C:2): Route 1: from L:2.1[Extn:101] to T:Line:10000>>0122166666@[Dev:sip:[email protected]:5060]
10/24/2023 9:28:53 AM - Line limit check: Current # of calls for line Lc:10000(@stc SIP Trunk[<sip:[email protected]:5060/UDP>]) is 0; limit is 10


So kindly advice.

Best Regards

Hi, have you solved this issue ?

 

[siscom]

Good Afternoon Renjithvb
So far , Outbound calls didn't work . We still waiting to have session with STC technical team to discuss the issue . Inbound calls work with no issue as shared.

Best Wishes