Skills based routing forwarding to the next group

[shadowfax]

Hi

We've just implemented Skills based routing for our engineers as it looked like it would handle or calls better.

I think this is by design, but I wanted to check I hadn't done anything wrong - it only fails over to the next level if everyone the first level are all either logged out of the queue or on another call. It doesn't fail over if the first group do not answer like the other hunt groups do.

Is that correct or should it hunt to the next group if the first group doesn't answer?

Thanks,

Adam

 

[VoIPTools]

You are exactly correct.

 

[VasilisV_3CX]

Hi @shadowfax,

It may be handy to review the polling strategies in the 3CX Academy.



Note that you can bypass this polling strategy by setting the Destination if No Answer if you require the calls to flow to other queues.