One of our clients has asked whether it's possible for their callers to press a button whilst they are in the queue to jump directly to leaving a voicemail.
I.e. the queue timeout is 20 minutes, however they want the option for someone to press a number or # or * to be able to go directly to the voicemail rather than waiting the full 20 minutes.
I've checked the docs / google and the software but can't seem to find this?
Does anyone know if this can be done?
Many thanks!
I.e. the queue timeout is 20 minutes, however they want the option for someone to press a number or # or * to be able to go directly to the voicemail rather than waiting the full 20 minutes.
I've checked the docs / google and the software but can't seem to find this?
Does anyone know if this can be done?
Many thanks!
