SMS / MMS not working after update

[benlv]

Hi Everyone, I am using Flowroute for my provider and I have had no issues with 3CX and sms until I did a software update that was showing up in the update portal, and I realized that no longer are we able to receive SMS or MMS I have looked at the logs in Flowroute that the messages are coming in but they are not pushing to the server. None of our settings have changed, and we can still send without an issue.

I am currently running version: 18.0 Update 4 (Build 965) on a hosted instance of 3cx (Through 3cx) and my product is Enterprise Annual

Any ideas what could cause this?

 

[MARLEY JAFFE]

Do you see the SMS tab on the SIP Trunk page? I dont see that now.

 

[Charles_3CX]

Make sure you are logged in to the management console with the admin account and not a user (extension) with admin rights.

 

[MARLEY JAFFE]

That was the issue. Thank you!

 

[Charles_3CX]

You are welcome.