SMS Transfer to Queue

[lthibx]

It was stated in this post: https://www.3cx.com/community/threads/transfer-chat-to-queue.117651/
that the ability to transfer an SMS back to a Queue would be in V18 Update 6. We are now on V18 Update 8 (917). I have not found this feature or a way to do it. Has this not been implemented, and if not any word on when this will be available?

 

[Alejandro_3CX]

Hi, this is possible.

In your system go to settings — options and check it is disabled the parameter Hide System Extensions (IVR, RingGroup, Queues and FAX).

I tested and when transferring the chat the Queue extension is shown

 

[Djinn22]

Did anyone get this working, I haven't been able to make this work myself. That setting is disabled for me and I still am not able to find the ring group to enable transfer

 

[TheodorosG_3CX]

Are you able to see the Transfer option?

 

[Djinn22]

Yes I am able to see the Transfer Option, however, when I click transfer, i can only select from user extensions and the ring groups are not available in the list to choose from

 

[TheodorosG_3CX]

This will only happen if the option "Hide System Extensions (IVR, RingGroup, Queues and FAX) from 3CX Apps Company Phonebook" is enabled. If you create a new Ring Group for example and make a brand new test SMS, the issue is the same?

 

[Djinn22]

I have the setting you mentioned disabled and the transfer screen you see is showing user extensions only. Are there any other settings or permissions that control this type of functionality?

 

[TheodorosG_3CX]

This happens for all extensions? Also did you test the scenario above?

 

[Djinn22]

Yes, tested with a new test ring group. When you say new text, I just sent a text message and then tried to transfer it, is that what you meant?

 

[TheodorosG_3CX]

Yes correct. Can you please try to enabled, press OK, disable and press OK on the option to hide extensions?

 

[Djinn22]

I tried that and No change.

 

[TheodorosG_3CX]

I have tried multiple times on multiple PBX's and did not have this issue.
I would suggest that you create a support ticket to check further.