SNOM 370 doens't react in queue

[efransen]

Hi,

I have a strange problem.

I have a 3CX 12.5 install with a Digital Receptionist > queue.

In this queue i add a extension (SNOM 370). Everything works as expected. But after a period of, lets say, 30 minutes it doesn't react to calls.

Someone any ideas.

I allready tried other firmwares.

Eric

 

[Pierre_3CX]

Hi there,
Kindly revert to supported firmware in any case, then reset and reprovision phone using default template.
If issues persists after that, feel free to open a support ticket so we can investigate further what's going on.