Solved Snom D385/D785 directory empty after reboot

[Dennis The Menace]

Dear List,

After having updated our Snom D385/D785 phones to the newest 3CX recommended firmware 10.1.54.13, on all phones, the directory shows <empty>.
After Maintenance -> Synchronize Settings, the directory is correctly loaded.
However after the next reboot/poweron, the directory is empty again.
PS: Everything worked correctly before.

Thanks for any help.
Dennis

 

[Christophe Parisi]

Hi,
Customers reported me the same issue on Snom M300 and call transfer is not possible anymore.
Is this a know issue too ?

 

[JohnS_3CX]

Hi @Christophe Parisi

The M300 should not be affected, I can confirm that the device shows the contacts even after restarting.

To view the Company Contacts on the handset we press the right button (because it shows two directories - one for device contacts, one for company contacts)

 

[Marco Bohl]

+1 !

 

[coreybrett81]

Any update on this issue from 3CX?

 

[snom]

Hello 3CX community,

We are very sorry for this inconvenience. The cause of the issue has already been identified, and our developers are working hard on the fix.

Unfortunately, there are sometimes issues that are not identified during the testing of a new firmware version. This shouldn't sound like an excuse. We constantly work on improving our test capacities, adding more and more test cases to avoid regressions.

Software bugs are always annoying, and we work closely with 3CX to resolve the problem as quickly as possible.

Mark

 

[Igino Leporati]

+1 here
same issue

 

[mOrbo]

Any news on this? The Webclient is completely unusable with this bug.

 

[Igino Leporati]

Any news on this? The Webclient is completely unusable with this bug.

from phones view (admin panel), try to reprovisiong phones.
suddenly adressess re-appears.
workaround, of course, but it works.
but i've another bug, when i do reprovisioning on phone, logo disappear (snom D760).

 

[coreybrett81]

Any news on this? The Webclient is completely unusable with this bug.

How does this affect the Webclient for you?

 

[JohnS_3CX]

It only affects dialling numbers from the Webclient that have a plus sign in front of them
when the Snom device is selected from the drop down menu as the default.

 

[Igino Leporati]

How does this affect the Webclient for you?

i agree with you
how this issue can affect webclient?

 

[mOrbo]

It is like JohnS_3CX said, dialing numbers starting with a + is not possible if you use the webclient with a Snom phone. If you have a missed call for example, you can't call the number back by clicking it. Or using numbers from a company phonebook, where all numbers are in the international E164 format.

 

[AWS2P]

@snomde
Hello,
is there any news for a released fixed firmware?

@JohnS_3CX
Could it be easily doing on 3CX console to give admin a step back option with previous firmware when a problem like this one is revealed after you apply a new one?

 

[mOrbo]

@JohnS_3CX
Could it be easily doing on 3CX console to give admin a step back option with previous firmware when a problem like this one is revealed after you apply a new one?

I think this is a very good idea

 

[JohnS_3CX]

@aws2p you already know there is the Ideas section, so I cannot comment here

Anyway, you can downgrade your firmware on all the phones if you wish @mOrbo you can PM me and I can instruct you

 

[AWS2P]

IDEAS is out of my partner level privileges, so no way for me to ask as an idea

Anyway, you can downgrade your firmware on all the phones if you wish @mOrbo you can PM me and I can instruct you

Never succeeded, each time PBX re apply alone the latest firmware

 

[mOrbo]

Anyway, you can downgrade your firmware on all the phones if you wish @mOrbo you can PM me and I can instruct you

Thanks John, I will contact you if the firmware is not released by the mid of next week. After that I'm on vacation and don't want to leave our users alone with this problem for 2 more weeks.

@aws2p

nitrox did the job
https://www.3cx.com/community/threads/firmware-rollback.74705/

 

[tropicsoftde]

@aws2p you already know there is the Ideas section, so I cannot comment here

Anyway, you can downgrade your firmware on all the phones if you wish @mOrbo you can PM me and I can instruct you

A downgrade would be interesting. But is there no danger that the new firmware will update itself again? So it happened with the 10.1.54.13 firmware.

But something has to happen quickly at Snom. I can also no longer hold up my customers.

 

[mOrbo]

I found a workaround for the + problem:

In the Webclient, go to Settings -> General -> Other Options and check "Replace + with 00"
Adressbook and Call History are working again.

 

[JohnS_3CX]

Snom has released a new firmware version which is now available on the 3CX updates page and will address the following issues:

1. Directory Missing
2. Cannot call numbers with + from webclient when choosing Snom phone

It should appear as an update on your PBX within the day
If you see this message later, the update may have already been downloaded by your PBX, please check your Phones tab for any devices appearing in red and you can deploy it from there for all Snom models that were affected