Snom PA1 keeps dropping when trying to call it

[Mason Johnson]

Hello,

One of my clients has 3CX on a hosted box, and when they try to call their Snom unit (for their overhead page system) it will drop the call. Normally we can fix this by just rebooting the 3CX PBX but the issue continues to come up every 2-3 days. Does anyone know anything about this type of issue?

Logs: https://pastebin.com/r6LBWU56

 

[craigreilly]

Snom as a SIP endpoint correct? Not multicast...
Is it thru a ring group - or you dial the extension directly?

 

[Mason Johnson]

Correct, its an endpoint and it is through a ring group.

 

[Mason Johnson]

Also on a side note, this started happening right around when the SP6 update was installed.