Hello
I am implementing 3CX Phone for Windows with our 3CX 12 and I am stuck with a problem.
Many users have phone numbers in the international format in their Outlook agenda. (+ "Country Code" "Local Phone Number"
Calling from within Outlook works only for numbers in "local format" or with 00 instead of + sign.
Making a call to a number like: "+40 123456789" results in a busy tone.
In the server log I can see the number is passed without the + sign, resulting in "40 123456789", which of course will not work
I am unable to find any reference about dealing with the + sign in front of the number in 3CX Outbound dialing rules.
Anyone found a solution for this please?
Later Edit: Found a solution for 3CX stripping the + sign.
In Settings/Advanced/Add Prefix +
Now in logs I can see the number being passed as dialed, but now I get " Invalid Number" from an upstream provider or our E1 gateway.
Will look into it and get back.
Even later edit:
It seems our E1 provider does not have the knowledge or capability to allow numbers with + instead of 00 in front of the number.
Even more, cannot dial national numbers in international format, be it with + or with 00.
Lucky me, I can do this from Outgoing rules in 3CX.
My rules for working with + and 00
In rule 1 I strip the first two digits
In second rule I strip the first 3 digits
In 3rd rule I strip the first digit and add 00
Nice monologue
Hope it will help someone
I am implementing 3CX Phone for Windows with our 3CX 12 and I am stuck with a problem.
Many users have phone numbers in the international format in their Outlook agenda. (+ "Country Code" "Local Phone Number"
Calling from within Outlook works only for numbers in "local format" or with 00 instead of + sign.
Making a call to a number like: "+40 123456789" results in a busy tone.
In the server log I can see the number is passed without the + sign, resulting in "40 123456789", which of course will not work
I am unable to find any reference about dealing with the + sign in front of the number in 3CX Outbound dialing rules.
Anyone found a solution for this please?
Later Edit: Found a solution for 3CX stripping the + sign.
In Settings/Advanced/Add Prefix +
Now in logs I can see the number being passed as dialed, but now I get " Invalid Number" from an upstream provider or our E1 gateway.
Will look into it and get back.
Even later edit:
It seems our E1 provider does not have the knowledge or capability to allow numbers with + instead of 00 in front of the number.
Even more, cannot dial national numbers in international format, be it with + or with 00.
Lucky me, I can do this from Outgoing rules in 3CX.
My rules for working with + and 00
In rule 1 I strip the first two digits
In second rule I strip the first 3 digits
In 3rd rule I strip the first digit and add 00
Nice monologue
Hope it will help someone
