Solved some calls not ending when hitting end call on the softphone

[James Smit]

3CX V16

some agent having intermittent issues with ending calls from softphone through out the day, after hitting the end call button calls with not end and after a few seconds end or have to hit end call again before calls will end

 

[Nathan@Voxtelesys]

Does this still happen after reboot?
Is this the webclient softphone or mobile app softphone?
Have you considered an update to V18?
The mobile apps/extension are most compatible (only compatible?) with V18.

 

[James Smit]

Hi Nathan

we have upgraded to V18 and this has resolved the issue