Sonetel and 3CX Cloud

[nowheretohide]

is there any one who managed to install Sonetel to make outbound call?

I installed the sonetel account, i can receive calls but the outbound calls is giving error - "Call forbidden by Administrator".
I contact with Sonetel, and sent logs.
Everything seems okay in their side and there is no restriction.
They sent me Asterisk settings to make calls. and they added my IP in their server.

Here is the settings for Asterisk.

Can I connect Asterisk to Sonetel?

Yes. To use Sonetel as a SIP-trunk for Asterisk, follow these steps.
    Signup for a Sonetel account.
    Setup     your Asterisk to send calls via Sonetel (see details below).
    Send     us the static public IP address of your Asterisk server from where     you will send us SIP traffic and we will add it to your account.
Instructions for setting up Asterisk

To setup your Asterisk, you need to first setup a Sonetel trunk. Add the following in your sip.conf.

[soneteltrunk]

type=friend
username=soneteltrunk
fromdomain=mycompany.com       ;<your company’s domain name>
host=Second part of the email
outboundproxy=sip.sonetel.com
disallow=all
allow=ulaw,alaw
qualify=yes
dtmf=rfc2833
nat=auto_force_rport
canreinvite=no
insecure=invite,port
context=sonetel
sendrpid=yes

Once this is done, you can optionally setup IP phones to make test calls via your Asterisk.

[1001]          ;replace with a name or digits of your choice
type=friend
host=dynamic
secret=password   ;<password of your choice>
allow=ulaw,alaw
context=sonetel

Then, you need to update the dial plan to instruct your Asterisk to send calls from these IP phones via the Sonetel trunk. Dial plan to be updated in Extensions.conf

[sonetel]
exten => _X.,1,NoOp(${EXTEN:1})
exten => _X.,n,Set(CALLERID(num)=Sonetel Number you wish to display in +E164 format, such as +16465565566)
exten => _X.,n,Dial(SIP/${EXTEN}@SonetelTrunk)

Place test calls to a number next to you to validate its functioning.

However, I request you to allow the below IP addresses on your servers which we use to forward calls.

54.89.26.205
52.200.74.203
52.5.191.169
52.50.225.135
52.50.177.205
52.49.237.29

 

[leejor]

Came across this...
https://www.3cx.com/community/threads/3cx-with-sonetel.31905/

 

[nowheretohide]

i cannot give any dummy profile in sonetel anymore.
for sonetel, your provider ip is part of your registered e-mail address.
if your registered account in sonetel is [email protected], you need to register sonetel in 3cx as
username:USER(first part of your e-mail)
provider/ hosting ip/etc: GMAIL.COM
outbound proxy: sonetel.net

Then you can get the calls to 3cx.

With these settings, you can receive calls but you will receive Calls is forbidden by administrator message when you attempt to make a outbound call.

 

[nowheretohide]

I got answer from Sonetel.

Here is the solution.

To use Sonetel, you should have a dummy account / team member account.

First log in your sonetel account and you invite the dummy account with an valid e-mail address as admin.

Once dummy account/team member sign up, you can change new team members e-mail address as [email protected] in profile section.

You need to add Sonetel SIP Trunk with dummy account information.

Congratulations, it is done.

Now you can make calls inbound and outbound without any limitations.

So I leave here the reply from Sonetel.

Please allow me to explain.


To configure 3CX PBX with Sonetel the first requirement is to create a new user with a dummy domain name as (sonetel.net). I am glad that you were able to successfully configured without any issue.


Since it is a mandatory requirement to have a new dummy user to configure 3CX, you will be paying an additional $13.95 for having the new user with the Premium plan.


Existing users domain cannot be used to configure on these third party domains to use our services. This means that for the new user you will be paying an additional fee per Premium plan.


Kindly note as we do not support PBX with Premium plan for make/receive calls our automatic security functions can freeze your account.


More information can be found in the below link

https://sonetel.com/en/help/help-topics/premium/what-are-the-limitations-with-premium/