Special greeting for Wednesdays for an hour

[Clint Reed]

Hi All, Can anyone suggest the best way to place a message on the in coming support line for say every Wednesday at lunch time.
We have a support number the rings in a queue, moves to a 2nd and 3rd queue adding techs on each escalate, if not answered it goes to an extension named helpdesk with no phone used for voicemail and it emails out to create a ticket with a greeting recorded.
Currently when we do our company lunch meeting on Wednesday it is set to a Afterhours Attendant which goes to the helpdesk vm. and again after we close for the day it goes to the same voicemail box/greeting.
Hours for this are set at the inbound rule 8-11:30 12:30-6PM

The boss would like a special greeting during our Wednesday lunch.

How might I make this work out?

 

[YiannisH_3CX]

Hello @Clint Reed

You will need to use a dummy extension to route calls to different a different destination on Wednesdays. Leave the inbound rule for in office hours as is but route the calls during out of office hours to the dummy extension. Add an exception for Wednesdays under the extensions forwarding rules and set a different VM box as the destination.