3CX Hive Mind,
We have a weird one for you. Has anyone else experienced this? And if so do you have any idea what is causing it?
We have experienced this twice now. The first time was with a customer's system. The second time is with ours.
We first noticed this after having to assign a "System Owner" extension.
We haven't tacked down "how" this is happening, we just know it has happened a couple of times so far.
Both times the call went straight from the Queue to the "System Owner Extension" in the system.
Both times caller didn't dial the extension they were sent to, it was the system routing them there instead of to the queue they should have been in.
Both times the call log looked like the one below.
System Owner extension was a different number in both systems.
System Owner extension was not an agent in the Queue in either instance.
The Agent in the call queue's phone didn't even ring.
Call log:
The Callers didn't press some odd key combination to get here that we are aware of, but we don't have any known way of making this happen short of knowing the exact extension number and have not been able to replicate the issue ourselves.
Hopefully, someone out there might have a few ideas of what happened here.
Thanks for your time!
We have a weird one for you. Has anyone else experienced this? And if so do you have any idea what is causing it?
We have experienced this twice now. The first time was with a customer's system. The second time is with ours.
We first noticed this after having to assign a "System Owner" extension.
We haven't tacked down "how" this is happening, we just know it has happened a couple of times so far.
Both times the call went straight from the Queue to the "System Owner Extension" in the system.
Both times caller didn't dial the extension they were sent to, it was the system routing them there instead of to the queue they should have been in.
Both times the call log looked like the one below.
System Owner extension was a different number in both systems.
System Owner extension was not an agent in the Queue in either instance.
The Agent in the call queue's phone didn't even ring.
Call log:
The Callers didn't press some odd key combination to get here that we are aware of, but we don't have any known way of making this happen short of knowing the exact extension number and have not been able to replicate the issue ourselves.
Hopefully, someone out there might have a few ideas of what happened here.
Thanks for your time!
