on premise

  1. Having issues listening to .WAV voicemail emails on 3cx v20

    3CX Version: Version 20.0 Update 6 (Build 724 Release) Recently- We've been having some issues with clients getting sent .wav files that are unplayable via email. I've attempted to move these emails and .wav files to known good PCs with several different softwares that should be able to play...
  2. LabPadre

    HOTEL SERVICES - PHONEBOOK NOT UPDATING

    Howdy. PMS integration is active on our 3CX server. Our interface system is showing connection and Keep-Alive is active. I can manually make a change on an extension in the 3CX console, and the XML file does update but 3CX does not seem to be accepting updates to the phonebook.xml for new...
    • LabPadre
    • Thread
    • 3cx phone book fidelio on premise opera 5.0
    • Replies: 6
    • Forum: Other

  3. Solved Update on multiple calls into ring group ext's

    Hello, I have found some older posts but wanted to see if this has changed in v18 or v20. Are we still not able to get multiple calls into each ext in a ring group? I do understand if ext 200 is on a ring group call with a customer, its nice they wont be bothered by another incoming call to that...
  4. JohnWoodCC

    V20 Upgrade question

    I am still searching for an answer regarding the upgrade from Windows v18 to v20. We are currently running on Professional, and from what I have seen on the forums and what my 3cx Partner is saying to me, there are conflicts. Below is what I received from my reseller, who contacted their 3cx...

  5. Suddenly Unable to Download Recordings

    Trying to download recordings today but everytime i get a 'File not found or not accessible' error. It's a debian install and i've ssh'd in and checked the file/folder permissions and they all seem to be correct. The last time i downloaded a recording was on the 13th and it seems to have done an...

  6. Loopback dns at primary site and remote vpn site

    Hello, Had a quick question on setting up loopback dns on sonicwall remote side of a VPN for my situation. I have an on prem 3cx server at one location serving those local IP phones. They also have another location that is connected to that main location over IP Sec VPN. Currently everything is...

  7. Outbound calls delay... or don't ring outside recipient!!

    Having issues with outbound calling. I try dialing out and it will work one minute, and fail the next, then it may decide to ring for 20-30 seconds before connecting. When it fails, 3CX softphone appears to be ringing the whole time but my cell never rings, and then when 3CX finally hangs up...

  8. Sytandard On Premise to Pro Hosted

    Hi, What's the best process to upgrade from a Standard on premise licence to Pro with hosting? I want to be able to use the existing 3cx hardware as the new SBC. Is there a process that'll automate everything for me or will I need to setup a new customer/instance?

  9. Configuration with Synway smg4008 gateways

    Dear Experts, Iam very new to 3cx. We installed 3cx on windows and tried to configure with Synway SMG4008-8G Gateway device. But no luck, not able to setup a simple call center with this gateway. Could you guys please help with the setups, like what i am missing. Is a firewall device is...

  10. Solved Prevent Door Bell Forward to EXT Voicemail

    I have a Grandstream 3710 at the front of each of my buildings. Currently, when you press the doorbell button, it rings two extensions simultaneously in the main office. If neither of those extensions answers, it forwards it to voicemail. I want to prevent the doorbell extension from being...
    • Comptek4
    • Thread
    • door bell enterprise grandstream on premise ring groups voicemail
    • Replies: 1
    • Forum: Other
  11. logic-call

    license expired

    I have a 3cx server on premise. The license has been automatically extended (24 concurrent users). The production server has been extended for 1 year. I have the same copy of the server offline. I brought this online 2 days after renewal (production server was taken offline), but I cannot...

  12. Strange Call Routing between Queue and System Owner Extension

    3CX Hive Mind, We have a weird one for you. Has anyone else experienced this? And if so do you have any idea what is causing it? We have experienced this twice now. The first time was with a customer's system. The second time is with ours. We first noticed this after having to...

  13. Error in 3cx administration

    Hello, I have a problem related to the administration of a 3CX on premise solution, currently my 3CX central is operational but no administration is available because depending on the section I enter it gives me some errors, for example I can not create or delete extensions, access logs, etc...

  14. Speech to text with whisper

    Hello, I am not allowed to post in "Ideas"... The solution for speech to text uses external workers. This is not allowed for us in Germany regarding the rules of DSGVO. Any plan to integrate a tool like whisper vom OpenAI? (On premise is not lacking hardware power...) Best Regards Daniel Wolf

  15. On-Prem Specs

    I wanted to verify, is the on prem install only good for around 50 users? Would it work for 400 users? Any information would be greatly appreciated! Thanks! Dave

  16. Yealink T46S with multiple accounts refuse to register 1 more account

    Hi all i have 3cx profesional on premises hosted i'm using reception phone with multiple accounts i have for the time being 10 accounts registered on it i'm trying to register 1 more account and i get register failed , when i check 3cx activity log ii get a register failed credentials don't...

  17. Grandstream Gxw 4104

    I am posting this as I have ran into a few issues and these are things I have found that help. 1. Always statically assign the Grandstream 2. Go to (IP Blacklist) and whitelist the Static IP - Sometimes the 3cx will block the IP 3. Make sure the customer does not have port 5060 blocked...

  18. 3CX call history / database restore.

    Hi, I have a problem with database corruption in a 3CX self-hosted debian instance. The new calls are not being logged and reports cannot be issued anymore since the corruption of database a couple of weeks ago. The customer wants to rescue / save all call reports and records in the database up...

  19. Raspberry Pi no longer supported / update 5 ssl cert email

    Hi, I've been running 3cx pbx on-premise with a pi 4 8gb for a year or so without issue. I'm aware that support for the pi with 3cx pbx is going away. I had thought that I might be able to continue to run as-is, but just not have any new updates / features until I switch over to a supported...
  20. tomkruk

    No Incoming Calls (on-prem install)

    I have this on-prem install working for years (and using Twilio). Absolutely no changes have been made. All of the sudden, no incoming calls are going through. Outgoing calls are fine. Checked Firewall test, all passed. I tried upfrading to V18. It was successfully upgraded but the problem...
    • tomkruk
    • Thread
    • incoming call on prem on premise
    • Replies: 3
    • Forum: Other
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