Stuck on shared park after picking up twice

[Lasar Computers]

We are using the 3cx app on windows and when we pick up a shared park call it works fine, but when we put the same call on park and pick it up again it puts us (our extension).
Call comes in
Pickup call
Put call on shared park
Pickup call
Put call on shared park
Pickup call again

At this stage, I can talk to the person, but a shared park is taken up by me and I can't receive calls. We don't notice till we see the manager window and realise that I'm stuck on shared park.

This does not just happen with extensions, Screenshot is our testing, but it does happen with external callers.

 

[GilesT]

Yes, using SBC
The issue is occurring at a site with SBC running 18.1.34.
There are 18 SBC's in the environment with 17 of them being on 18.1.34 and 1 being on 16.2.24.

 

[ChrisC_3CX]

@GilesT
I'll PM you for more information on this.

 

[telcocentric]

Does any one have a fix for this i am having the same issue but as it is intermittent its difficult to get a trace when its happening these are also phones behind an sbc

 

[ChrisC_3CX]

@telcocentric

This matter is already under investigation and we're currently looking into ways to improve this functionality.