Solved Suddenly trunk stopped working. Error codes 401 and 408

[JohnS_3CX]

@TurabG I have sent you a private message so we can take a look at your capture, please reply there.

 

[TurabG]

Thank you for your help. Turned out to be there were two bugs in the provider's software. Support staff connected to our server and checked their logs simultaneously; then they discovered the bugs and fixed it.

But still not sure why there isn't an auth header in 3CX register request. There is still a screenshot of the capture above in one of my messages. More insterestingly, it was registering in another 3CX instance despite the bugs at provider side.

 

[JohnS_3CX]

I'm glad it was all sorted in the end. We cannot guarantee everything will work without a supported provider, but it's hard to tell why the authentication didn't take place without looking at the logs and capture.