Suggestion of CTI/CRM software

[animalinstict]

Hello everyone!
I'm running a 3cx enterpise cloud version and i need a software to perform below basic requirements.

1. when someone is calling i need to know who he is BEFORE i answer the phone. But i need more information fields and note only first / last name. So this must be customized to my requirements (ex. First / last name, company, job position, client category).

2. The manager of each department have a dashboard indicating all agents status (available, away, on line etc) and in case of online to be able to see to who they talk to (above fields) and how much time they are on the call.

3. In the dashboard manager should be also able to see who is waiting on the que to be served. Again, by "who" it means all above fields

more or less i need my manager to be able to understand that a high turnover customer is waiting on the que and my agents are talking for 30' to low turnover customers...

CRMs usually can do this including many other things that i dont need cause i already have another software to handle them.

So i just need a very basic CTI software to do those basic things.

Can you suggest me something?

Thank you in advance!

 

[Evolute IT]

@jed @VoIPTools

 

[jed]

Thank you @ConceptsWeb -

And for @animalinstict, the project sounds interesting, but I´m sorry, we simply don't have the time right now for more custom projects. We need to come on the other side of v20 before we can add more custom projects.

 

[animalinstict]

Thank you @ConceptsWeb -

And for @animalinstict, the project sounds interesting, but I´m sorry, we simply don't have the time right now for more custom projects. We need to come on the other side of v20 before we can add more custom projects.

Hi @jed,
thanks for your reply. Is there any timeline that i can bother you again in case i have not find a solution untill then?

 

[jed]

Hi @animalinstict - Thank you for your reply. You are welcome to reach out after the v20 is released in a final version, at that time we should have adjusted our JEDWare to support v20, and we will be able to look into the custom assignments we have.