Solved System Recordings - Record by Phone greyed out

[tadrosr]

Hello - any reason why the 'record by phone' would be greyed out

 

[jimbo59]

So much information here.
Short answer...maybe

 

[tadrosr]

im trying to replace the call back recording. under system prompts. but record by phone is greyed out. How do i upload a recording or have the phone ring so I can record a new one.

thanks

 

[jimbo59]

You haven't given any information such as version of 3CX, phones in use, paid version or not. We are not mind readers.

 

[tadrosr]

15.5 SP2, Yealink T46S, paid pro version - sorry for the lack of information

 

[jimbo59]

You first need to copy the set, set it as the current one, and then you can modify.
Download the one that came today first.

 

[tadrosr]

Thanks, @jimbo59 that did it.

Happy Friday!