T54w - Logo format is not supported

[sanch6]

I'm trying to upload a custom logo for T54w.
It is on a Entreprise Version 20.0 Update 3 (Build 659 Alpha)
Documentation says the following: Yealink T29G / T46S / T46U / T54S / T54W, .png, 480*272 and admin console: Format .png, width 480, height 272, bitdepth 24.


Here is my file details:




When uploading it I get the error : Logo format is not supported


What I'm doing wrong ?
Thank you

 

[Evolute IT]

Are you using a PNG?

 

[sanch6]

Are you using a PNG?

Hi @ConceptsWeb, thanks for your answer, yes my file is logo2.png
Also tried with jpeg, even if not listed as supported. Without success...

 

[Evolute IT]

Hi @ConceptsWeb, thanks for your answer, yes my file is logo2.png
Also tried with jpeg, even if not listed as supported. Without success...

How are you creating the PNG? Is it a transparent image or something like that?

 

[sanch6]

How are you creating the PNG? Is it a transparent image or something like that?

Tried with Photoshop and Paint.net.
With transparent background or a black one. Same error

 

[Evolute IT]

Tried with Photoshop and Paint.net.
With transparent background or a black one. Same error

Try compressing the image using an online service or something.

 

[sanch6]

Try compressing the image using an online service or something.

Same error, also tried with another image for a T58w on another instance in Version 20.0 Update 3 (Build 659 Alpha).
Tried many online image compressor or converter... don't know what I'm doing wrong.

Last time I was able to do it playing with phone template and uploading image to a ftp.
This time I ordered Enterprise licences to make it on "the correct way", but seems more difficult

 

[Guillaume Bourgeois]

Please share your image ..
I'll try it on my end and attempt to identify the cause.

 

[sanch6]

Please share your image ..
I'll try it on my end and attempt to identify the cause.

Thank you Guillaume, I sent you a PM.

 

[JohnS_3CX]

Thanks for reporting this, it was an issue in the Alpha build that has been fixed.

You should find the fix in the next Beta build when it comes out.

 

[Guillaume Bourgeois]

Thanks for reporting this, it was an issue in the Alpha build that has been fixed.

You should find the fix in the next Beta build when it comes out.

I was just about to mention that it works directly on the phone itself (through the interface).
So, I was going to assume the issue might be on the 3CX "web interface side".

 

[sanch6]

Thank you all for your support. Will wait the next release then.
Is there any estimated release date ?
Best regards

 

[JohnS_3CX]

No ETA yet, but please keep in mind that the current build you are using is Alpha and not intended for production environments. The Beta is usually not very far though, so keep an eye out on our blog posts for more info

 

[sanch6]

Hey, just to let you know it's working now with the BETA !