Solved telnyx caller id when forwarded to external number

[JohnPhone]

Hi we are trying to configure our after hours reception service call forwarding

Have changed outbound parameters displayname and user part to originator caller id but we still get the 10 digit did number from our main inbound line.

Has anyone figured out the outbound parameters for Telnyx? We phoned them and they didn't have settings to use.

Thank you!

 

[leejor]

How are you doing the forwarding? That may make a difference.

Have a read though this, paying particular attention to the @ChrisC_3CX responce.

https://www.3cx.com/community/threads/caller-id-displayed-during-call-forwarding.81267/

 

[ChrisC_3CX]

If you're sure your configuration is correct you could check whether 3CX is sending the correct OutboundCallerID by doing what's mentioned here: https://www.3cx.com/community/threa...ide-send-ddi-as-session-ani.84196/post-393576

That way, you'll at least be able to narrow it down.

 

[JohnPhone]

Caller ID is showing inbound when the calls enter 3cx system

The call is then being forwarded to the external number

• The caller ID is also showing caller id number when the call is being forwarded but the caller the alphanumeric id is replaced with the external 10 digit number

• The actual caller id shows as our primary DID not the caller ID when the call shows up on the external number

Using OriginatorCallerID for both Display Name and User Part in the outbound sip parameters

 

[NickD_3CX]

In the Dashboard --> Activity Log --> Settings, enabled Verbose.
Then, make a new incoming call to your system and wait until it is forwarded to the after hours receptionist service (or temporarily set it to go to your Mobile Phone number...)

After you see the call ring and verify that the Caller ID is indeed wrong (the Main Trunk Number), go back to Dashboard --> Activity log and look through the logs until you find the INVITE SIP message, where the call is going out towards your Mobile Phone or Receptionist Service.

In the "From" line, do you see the correct number that should be presented or your Main Trunk Number?
Also, in what format is the number there? 10-digit? 11-digit? e164 (with the +1 in front)?

 

[JohnPhone]

In the "From" line, do you see the correct number that should be presented or your Main Trunk Number?
Also, in what format is the number there? 10-digit? 11-digit? e164 (with the +1 in front)?

We are seeing the correct caller id showing in a 10-digit format in the activity logs

However the incoming caller id once the call is forwarded shows the primary did from our phone system

 

[JohnPhone]

I deleted the sip connection in 3cx, re-added the connection, and the caller id for the forwarding started working

Thank you for all of your help

 

[ChrisC_3CX]

I deleted the sip connection in 3cx, re-added the connection, and the caller id for the forwarding started working

May have been a setting within the SIP Trunk configuration then.

In any case, glad to hear you got this resolved!

Please feel free to start a new thread should you need anything else!