Trying to integrate 3cx with our CRM

[Benjamin Fauchald]

We are writing CRM software and are trying to integrate with 3CX.
However for the functionality we need we need to be able to originate calls and other features from the CRM itself. Asterisk has functionality for this and it has been said that 3CX also would provide a REST api in 2018.


Is there any news on this REST API?

 

[edossantos]

Hello,

We don't have a REST API at the moment, you need to use the 3CX Call Control API for that:
https://www.3cx.com/docs/call-control-api/

Also, if your CRM is web based, please note that we provide click to call extensions for Chrome and Firefox, this way you can click to call from any web page:
https://www.3cx.com/phone-system/click-to-call/

Kind regards.

 

[N_G]

To add to ernesto's answer - yes this is on our road map. You mean to be able to launch calls from within your CRM correct?

 

[VoIPTools]

We have an HTTP API, and a REST API you can use to do this.

 

[Benjamin Fauchald]

Nick:

Yes, that is correct. We need a seamless integration similar to the Asterisk ARI interface to setup calls. I remember you guys said this was to launchin early 2018? Is there a beta available or anything like that?

Or else or organization and product needs to move to another IP platform as this is in the road map for Q1 2019.

 

[Benjamin Fauchald]

Matthew: What is the pricing for your API solution?