Solved unable to activate maintenance license

[coreybrett81]

I purchased a maintenance license for the PBX edition, but I am unable to activate it.

When I click on the License option under the Settings menu, I see "license_error." in the Licence status row.

If I click Edit, then fill out the Customer details and click OK, I get "license_error.HttpsError".

Does anyone know how to activate a maintenance license?

 

[YiannisH_3CX]

Hello @coreybrett81

"license_error.HttpsError".

This usually indicates and error with your DNS settings. Please make sure that you can resolve activation.3cx.com and erp.3cx.com from the PBX server correctly. Also is this a windows or linux setup and what version are you running?

 

[coreybrett81]

cboyle@mars:~$ host activation.3cx.com
activation.3cx.com has address 151.80.125.88
cboyle@mars:~$ host erp.3cx.com
erp.3cx.com has address 151.80.125.67
cboyle@mars:~$ lsb_release -a
No LSB modules are available.
Distributor ID: Debian
Description: Debian GNU/Linux 8.9 (jessie)
Release: 8.9
Codename: jessie
cboyle@mars:~$ dpkg -l \*3cx\*
Desired=Unknown/Install/Remove/Purge/Hold
| Status=Not/Inst/Conf-files/Unpacked/halF-conf/Half-inst/trig-aWait/Trig-pend
|/ Err?=(none)/Reinst-required (Status,Err: uppercase=bad)
||/ Name Version Architecture Description
+++-====================-===============-===============-=============================================
ii 3cxpbx 15.5.3849.1 amd64 3CX PBX

 

[YiannisH_3CX]

Try setting google DNS 8.8.8.8 as your primary DNS and restart services including the Nginx service and try activating it again.

 

[coreybrett81]

That did the trick!

I'm not really sure why because, activation.3cx.com & erp.3cx.com still resolve to the same address.
The default DNS on our network is OpenDNS.

Thank you for the help.

 

[YiannisH_3CX]

Glad to hear the issue is resolved