Unable to forward a call from extension to ring group

[nicojmb2]

Hello,

I'm trying to configure an extension to transfer a call to a ring group after 20 seconds.

Following this documentation: https://www.3cx.es/manual-usuario/desvio-llamada/, it indicates that I should select "system extension," but the ring groups don't appear.

What am I doing wrong?

Attached is a screenshot.

 

[KyriacosS_3CX]

Is the Ring Group part of the same department as the user, or it's department is publishing extensions globally?

 

[nicojmb2]

Is the Ring Group part of the same department as the user, or it's department is publishing extensions globally?

Yes, both are in the same department

 

[KyriacosS_3CX]

Hi,

Go to System -> Options -> Apps and make sure Hide System Extensions is not selected.

 

[paulodagraca]

Hello nicojmb2,

Can you check the following option(s).




Paulo

 

[nicojmb2]

Hi,

Go to System -> Options -> Apps and make sure Hide System Extensions is not selected.

Great, by unchecking this option the ringing groups now appear.