Hi
We've been testing 3CX's webmeeting feature with a few people and have had mixed results. The first issue we encountered was Firefox's allow camera and microphone dialogue repeatedly popping up even after pressing Allow. Sometimes the person will appear in the meeting participants box but the microphone and camera symbols do not appear next to their name. This issue seemed to be fixed by using Google Chrome although it isn't ideal considering many of our users use Firefox and aren't technical enough to download Chrome. It often results in a 20 minute phone call where we have to go through the installation step by step, describing everything.
Another issue is that there seems to be a 4-5 second audio delay when people speak. This usually comes with laggy video and a lot of messages about reconnecting media. 4 out of the 10 people we tested it with experienced these issues. We managed to get one of the people with a severely degraded quality message and reconnecting media to do a speedtest and they got 50Mbps down 1Mbps up. Surely this should be enough to run a two-person webmeeting on fairly decent PCs at 720p?
We're not sure how to resolve these issues. Is there any way to see whether the problem lies with the webmeeting MCU, the participant's PC or the participant's internet connection? Does anybody have any ideas on how to resolve the issues? We're trying to keep communications all in one place and avoid people setting up their own zoom accounts (plus 3CX is a much nicer solution
).
Credit to everyone working on webmeeting - I'm sure it must be incredibly difficult to cope with the sudden increase in users.
Many thanks
P.S. Almost forgot - the reconnecting media and severely degraded connection messages seem to be most common around 10AM - 2PM here in the UK.
We've been testing 3CX's webmeeting feature with a few people and have had mixed results. The first issue we encountered was Firefox's allow camera and microphone dialogue repeatedly popping up even after pressing Allow. Sometimes the person will appear in the meeting participants box but the microphone and camera symbols do not appear next to their name. This issue seemed to be fixed by using Google Chrome although it isn't ideal considering many of our users use Firefox and aren't technical enough to download Chrome. It often results in a 20 minute phone call where we have to go through the installation step by step, describing everything.
Another issue is that there seems to be a 4-5 second audio delay when people speak. This usually comes with laggy video and a lot of messages about reconnecting media. 4 out of the 10 people we tested it with experienced these issues. We managed to get one of the people with a severely degraded quality message and reconnecting media to do a speedtest and they got 50Mbps down 1Mbps up. Surely this should be enough to run a two-person webmeeting on fairly decent PCs at 720p?
We're not sure how to resolve these issues. Is there any way to see whether the problem lies with the webmeeting MCU, the participant's PC or the participant's internet connection? Does anybody have any ideas on how to resolve the issues? We're trying to keep communications all in one place and avoid people setting up their own zoom accounts (plus 3CX is a much nicer solution
).Credit to everyone working on webmeeting - I'm sure it must be incredibly difficult to cope with the sudden increase in users.
Many thanks
P.S. Almost forgot - the reconnecting media and severely degraded connection messages seem to be most common around 10AM - 2PM here in the UK.
