Unable to make internal calls

[djsuperstore]

I have 2 snom 300 phones (ext 10 , 11) and 1 3cx softphone setup (ext 12).

Neither snom phone can call each other. The snom phone can call the softphone ok but the softphone can not call either snom phone.

Here is the log. I can not see why the error is Forbidden

14:42:21.218 Call::Terminate [CM503008]: Call(165): Call is terminated
14:42:21.187 Call::RouteFailed [CM503014]: Call(165): Attempt to reach [sip:[email protected]:5060] failed. Reason: Forbidden
14:42:21.187 CallLeg:nFailure [CM503003]: Call(165): Call to sip:[email protected] has failed; Cause: 403 Use Proxy; from IP:192.168.1.102:2066
14:42:21.062 CallCtrl:nSelectRouteReq [CM503004]: Call(165): Calling: Ext:11@[Dev:sip:[email protected]:2066;line=sis260ey]
14:42:21.031 CallCtrl:nIncomingCall [CM503001]: Call(165): Incoming call from Ext.12 to [sip:[email protected]:5060]
14:42:14.140 Call::Terminate [CM503008]: Call(164): Call is terminated
14:42:12.515 CallCtrl:nSelectRouteReq [CM503004]: Call(164): Calling: Ext:12@[Dev:sip:[email protected]:5070;rinstance=3338ae03723d5a6d]
14:42:12.500 CallCtrl:nIncomingCall [CM503001]: Call(164): Incoming call from Ext.11 to [sip:[email protected];user=phone]
14:42:06.265 Call::Terminate [CM503008]: Call(163): Call is terminated
14:42:06.250 Call::RouteFailed [CM503014]: Call(163): Attempt to reach [sip:[email protected];user=phone] failed. Reason: Forbidden
14:42:06.250 CallLeg:nFailure [CM503003]: Call(163): Call to sip:[email protected] has failed; Cause: 403 Use Proxy; from IP:192.168.1.100:2069
14:42:06.140 CallCtrl:nSelectRouteReq [CM503004]: Call(163): Calling: Ext:10@[Dev:sip:[email protected]:2069;line=mbzss3cj]
14:42:06.093 CallCtrl:nIncomingCall [CM503001]: Call(163): Incoming call from Ext.11 to [sip:[email protected];user=phone]
14:41:47.250 ExtnCfg::updateContact [CM504001]: Ext.11: new contact is registered. Contact(s): [sip:[email protected]:2066;line=sis260ey/11]

 

[djsuperstore]

OK

Decided to set up new system dedicated to the 3cx

I can now make internal calls ok and receive calls for the voip provider line.

Only problem I have now is that I can not place a call via the voip line.

15:27:08.515 Call::Terminate [CM503008]: Call(16): Call is terminated
15:27:08.203 Call::RouteFailed [CM503014]: Call(16): Attempt to reach [sip:[email protected];user=phone] failed. Reason: Not Found
15:27:08.203 CallLeg:nFailure [CM503003]: Call(16): Call to sip:[email protected]:5060 has failed; Cause: 404 Not Found; from IP:91.151.2.130:5060
15:27:07.578 CallLeg:nFailure [CM503003]: Call(16): Call to sip:[email protected]:5060 has failed; Cause: 404 Not Found; from IP:91.151.2.130:5060
15:27:06.562 CallCtrl:nSelectRouteReq [CM503004]: Call(16): Calling: VoIPline:10000@[Dev:sip:[email protected]:5060, Dev:sip:[email protected]:5060]
15:27:06.375 CallCtrl:nIncomingCall [CM503001]: Call(16): Incoming call from Ext.10 to [sip:[email protected];user=phone]
15:18:14.359 FaxCfg::updateContact [CM504008]: Fax Service: registered as sip:88@3CXPhoneSystem with contact sip:[email protected]:5100;user=phone
15:18:13.328 FaxCfg::updateContact [CM504010]: Fax Service: unregistered contact sip:88:5100;user=phone

 

[igor.snezhko]

Thats seem your voip provider does not accept numbers as username in sip request. Maybe you need to check right settings at your VOIP provider.

 

[djsuperstore]

Just relised what the problem was, in the outgoing rules the default was to strip off the 1st dialed digit. I set this to 0 and everything works fine.

 

[igor.snezhko]

Ah. Maybe. So all works fine?

 

[djsuperstore]

Seems OK

Thanks Very Much

 

[djsuperstore]

Just wondering if it's possible with the free version to have an extension that's outside the local LAN, ie. connected to a different broadband connection via a router.

We have this from our current provider as their server is somewhere else. I can take any phone and connect to a DHCP enabled network and it will just connect up.

 

[igor.snezhko]

Yes, 3CX client use miniVPN driver to access to main office.

 

[djsuperstore]

How do I do that? Thanks

 

[igor.snezhko]

Check manuals of 3cx

 

[djsuperstore]

OK Will Do

 

[Vali_3CX]

Several spam posts were deleted - sorry for incovenience.
vali

 

[leejor]

You can still run an extension from a different LAN using a standard ATA or IP phone. The 3CX has to be on a LAN with a router that has either a fixed public IP address or you have to be using a DDNS solution. The remote extension has to have a way of knowing where to register. You should use STUN at the remote and you may have to forward one or more ports in the remote router so incoming messages get to the phone. Set up the remote extension with a fixed IP, not DHCP.