unable to register voip provider

[aguilar]

hello
i am not able to register 5 voip lines with my provider with other provider i can register but the call is for just 10 seconds (both providers works fine in version 3)
i installed the last version 5.0.3752.0 and restored my version 3 backup and tried also to delete and create again one line but the problem still the same
i am running a server 2003 box (clean install) with opened required ports

thanks in advance

 

[Pentangle]

Does the firewall test in v5 report success?

 

[aguilar]

yes it does The firewall test passed with warnings. The port number was changed but the message said that it should not be a problem.

 

[silentfun]

on what system and with what tipe of network settings you use the pbx

please specify

is ita public ip?
is the default gateway on same subnet ?

for ex. 192.168.178.100

def, gate way 192.168.178.1 ?

the provider you use

perhaps some of the log

 

[aguilar]

sure, its running in a w2003 server (clean install), i use a fixed IP, the network is compoused with 10 computers running in the same net (192.168.1.88) the defaul gateway is 192.168.1.254, the provider is a company of AT&T, my second provider is working fine, this lines work ok in version 3 and in a beta version also

please let me know to where may i send the logs

best regards and GREAT 2008

 

[aguilar]

follow log

12:30:31.125 LineMgr:nRegUpdAor Unregistered line: L:10005(89959171)
12:30:31.062 LineMgr:nRegUpdAor Unregistered line: L:10003(5589959162)
12:30:30.750 LineMgr:nRegUpdAor Unregistered line: L:10004(5589959129)
12:30:30.562 LineMgr:nRegUpdAor Unregistered line: L:10007(89959117)
12:30:30.250 LineMgr:nRegUpdAor Unregistered line: L:10002(50252312)
12:30:30.250 ClientRegs:nRequestRetry Registration attempt for L:10005(89959171) is scheduled in 60 sec.
12:30:30.250 ClientRegs:nRequestRetry Registration attempt for L:10003(5589959162) is scheduled in 60 sec.
12:30:30.250 ClientRegs:nRequestRetry Registration attempt for L:10004(5589959129) is scheduled in 60 sec.
12:30:30.250 ClientRegs:nRequestRetry Registration attempt for L:10007(89959117) is scheduled in 60 sec.
12:30:30.250 ClientRegs:nRequestRetry Registration attempt for L:10002(50252312) is scheduled in 60 sec.
12:30:17.109 ListenConnect SL: connected aa33s:0/PHPExtension_0 at [aa33s]/PHPExtension_0
12:29:19.015 LineMgr:nRegUpdAor Unregistered line: L:10005(89959171)
12:29:18.703 LineMgr:nRegUpdAor Unregistered line: L:10003(5589959162)
12:29:18.390 LineMgr:nRegUpdAor Unregistered line: L:10004(5589959129)
12:29:18.078 LineMgr:nRegUpdAor Unregistered line: L:10007(89959117)
12:29:17.765 LineMgr:nRegUpdAor Unregistered line: L:10002(50252312)
12:29:17.765 ClientRegs:nRequestRetry Registration attempt for L:10005(89959171) is scheduled in 40 sec.
12:29:17.765 ClientRegs:nRequestRetry Registration attempt for L:10003(5589959162) is scheduled in 40 sec.
12:29:17.765 ClientRegs:nRequestRetry Registration attempt for L:10004(5589959129) is scheduled in 40 sec.
12:29:17.765 ClientRegs:nRequestRetry Registration attempt for L:10007(89959117) is scheduled in 40 sec.
12:29:17.765 ClientRegs:nRequestRetry Registration attempt for L:10002(50252312) is scheduled in 40 sec.
12:28:41.359 LineMgr:nRegUpdAor Registered line: L:10000(spa3102)
12:28:39.046 ExtnCfg::updateContact [CM504001]: Ext.104: new contact is registered. Contact(s): [sip:[email protected]:5060/104]
12:28:34.500 ExtnCfg::updateContact [CM504001]: Ext.103: new contact is registered. Contact(s): [sip:[email protected]:5060/103]
12:28:31.109 ExtnCfg::updateContact [CM504001]: Ext.110: new contact is registered. Contact(s): [sip:[email protected]:5060/110]
12:28:25.328 LineMgr:nRegUpdAor Unregistered line: L:10005(89959171)
12:28:25.328 LineMgr:nRegUpdAor Unregistered line: L:10003(5589959162)
12:28:25.312 LineMgr:nRegUpdAor Unregistered line: L:10004(5589959129)
12:28:25.312 LineMgr:nRegUpdAor Unregistered line: L:10007(89959117)
12:28:25.312 ClientRegs:nRequestRetry Registration attempt for L:10005(89959171) is scheduled in 20 sec.
12:28:25.203 LineMgr:nRegUpdAor Unregistered line: L:10002(50252312)
12:28:25.203 ClientRegs:nRequestRetry Registration attempt for L:10003(5589959162) is scheduled in 20 sec.
12:28:25.203 ClientRegs:nRequestRetry Registration attempt for L:10004(5589959129) is scheduled in 20 sec.
12:28:25.203 ClientRegs:nRequestRetry Registration attempt for L:10007(89959117) is scheduled in 20 sec.
12:28:25.203 ClientRegs:nRequestRetry Registration attempt for L:10002(50252312) is scheduled in 20 sec.
12:28:15.203 ExtnCfg::updateContact [CM504001]: Ext.109: new contact is registered. Contact(s): [sip:[email protected]:5060/109]
12:28:14.843 ExtnCfg::updateContact [CM504001]: Ext.108: new contact is registered. Contact(s): [sip:[email protected]:5060/108]
12:28:04.937 ExtnCfg::updateContact [CM504001]: Ext.101: new contact is registered. Contact(s): [sip:[email protected]:5060/101]
12:27:53.390 LineMgr:nRegUpdAor Registered line: L:10001(mcm)
12:27:53.390 ClientRegs:nSuccess [CM504004]: Registration succeeded for: 10001@mcm
12:27:53.312 LineMgr:nRegUpdAor Registered line: L:10001(mcm)
12:27:53.203 ClientRegs::Register [CM504003]: Sent registration request for 10005@89959171
12:27:53.203 ClientRegs::Register [CM504003]: Sent registration request for 10003@5589959162
12:27:53.203 ClientRegs::Register [CM504003]: Sent registration request for 10004@5589959129
12:27:53.125 ClientRegs::Register [CM504003]: Sent registration request for 10007@89959117
12:27:53.093 ClientRegs::Register [CM504003]: Sent registration request for 10001@mcm
12:27:53.093 ClientRegs:nSuccess [CM504004]: Registration succeeded for: 10001@mcm
12:27:53.031 ClientRegs::Register [CM504003]: Sent registration request for 10002@50252312
12:27:52.593 ClientRegs::Register [CM504003]: Sent registration request for 10003@5589959162
12:27:52.468 ClientRegs::Register [CM504003]: Sent registration request for 10001@mcm
12:27:52.359 ClientRegs::Register [CM504003]: Sent registration request for 10002@50252312
12:27:52.281 ClientRegs::Register [CM504003]: Sent registration request for 10007@89959117
12:27:52.156 ClientRegs::Register [CM504003]: Sent registration request for 10004@5589959129
12:27:51.984 ClientRegs::Register [CM504003]: Sent registration request for 10005@89959171
12:27:51.640 StunClient:rocess [CM506002]: Resolved SIP external IPort (201.136.2.199:5060) on Transport 192.168.1.88:5060
12:27:51.546 StunClient:nInitTests [CM506001]: STUN request to resolve SIP external IPort mapping is sent to STUN server 64.69.76.23:3478 over Transport 192.168.1.88:5060
12:27:51.359 CallMgr:nAddIPs IP(s) added:[192.168.1.88]
12:27:47.406 ExtnCfg::updateContact [CM504001]: Ext.111: new contact is registered. Contact(s): [sip:[email protected]:5060/111]
12:27:45.843 ExtnCfg::updateContact [CM504001]: Ext.102: new contact is registered. Contact(s): [sip:[email protected]:5061/102]
12:27:45.484 ExtnCfg::updateContact [CM504001]: Ext.106: new contact is registered. Contact(s): [sip:[email protected]:5060/106]
12:27:44.890 ExtnCfg::updateContact [CM504001]: Ext.107: new contact is registered. Contact(s): [sip:[email protected]:5060/107]
12:27:44.406 ExtnCfg::updateContact [CM504001]: Ext.105: new contact is registered. Contact(s): [sip:[email protected]:5060/105]
12:27:43.359 FaxCfg::updateContact [CM504008]: Fax Service: registered as sip:888@3CXPhoneSystem with contact sip:[email protected]:5100;user=phone
12:27:43.015 ListenConnect SL: connected aa33s:0/VoiceBoxManagerService at [aa33s]/VoiceBoxManagerService
12:27:42.718 MediaServerConnected [CM112000] Media Server is connected
12:27:42.718 ListenConnect SL: connected aa33s:0/MediaServer at [aa33s]/MediaServer
12:27:42.093 IVRConnected [CM501004]: Connected: IVR Service
12:27:42.093 ListenConnect SL: connected aa33s:5483/IVRServer at [aa33s]/IVRServer
12:27:41.484 DBA [CM501003]: Connected: Database
12:27:41.453 CallMgr::findLocalIPs [CM501006]: Default Local IP address: [192.168.1.88]
12:27:41.453 CallCtrl::thread [CM501007]: *** Started Calls Controller thread ***
12:27:41.328 CallMgr::Initialize [CM501002]: Version: 5.0.3752.0
12:27:41.328 CallMgr::Initialize [CM501001]: Start 3CX PhoneSystem Call Manager
12:27:41.312 LoadLicenceInfo [CM501009]: License Info: Loaded Succeeded


best regards

 

[BAGLIETTODAVID]

VOIP not working

I have the same problem since updating to version 5 I have been keeping an eye on fixes and so for no luck. I have also done a clean install. My voip is with sipgate all I keep getting is the following

22:36:06.062 Call::RouteFailed [CM503014]: Call(11): Attempt to reach [sip:01268******@192.168.1.2:5060] failed. Reason: Not Registered

When I test the ports I get 90% of the ports working and when I retest it again i still only get about 90% working but diffrent ports.

 

[aguilar]

hi all
in version 3648 works fine also

regards

 

[webguyz]

Try this:

in Lines >> Manager >> Manage Gateways & Providers >> Your Voip Provider >> Registration Settings
"Which IP to use in 'Contact' field for registration:"
Choose 'Specified IP' xxx.xxx.xxx.xxx:5060 (instead of External:Stun resolved) replace xxx's with your voip providers IP address

Your telling 3CX what Ip to use to access your provider instead of having STUN try to figure it out.

 

[Henk]

The full domain name should work aswell.

Keep in mind that if the IP is changed you have to fix it again.

Try to get the SIP server name from your VoIP provider, STUN is needed when you make calls and have NAT requirements.

H.

 

[aguilar]

hi all

Archie sent me this:

There's a quick fix for your issue: edit 3CXPhoneSystem.ini file, in [Network] section add following string:

localSubnets = 169.254.0.0/16,172.16.0.0/12,192.168.0.0/16


now all my lines are working properly

best regards and thanks