Hi,
i'm trying to setup a call flow app in order to properly handle holidays according to my business (we offer helpdesk service and we are open for support also in some holidays and closed in others) since the standard holidays doesn't work for me.
i've created an app that routes the call to a fake extension after evaluating the time and date. the fake extension is 790
on this extension i've setup the working hours and it forwards the call to the main ivr extension or helpdesk ivr extension based on this and from this the customer can browse the ivr using dtmf and selection the proper menù items.
trunks's rules:
fake main extension's forward rules:
main ivr menu options:
using this setup everything works perfectly.
i've tried to install the CF APP and updated the trunk's settings to forward call to the app, but i'm facing a problem with external calls... testing it internally calling directly the CF extensions, everything works fine and i can reach the ivr and browse the menus, but calling from the external i can reach the IVR but the dtmf aren't working properly.
i've posted the menu of the first ivr selection, i can reach it but i can select ONLY the button 2, another IVR DESTINATION and from tis ivr the 5 possible selection don't work, and they are all QUEUE items. it looks like if, passing from a CF APP i can't reach a QUEUE.
can you help me to find where the problem can be?
my pbx release is: 18.0 (Build 912)
my trunk options are these:
i'm trying to setup a call flow app in order to properly handle holidays according to my business (we offer helpdesk service and we are open for support also in some holidays and closed in others) since the standard holidays doesn't work for me.
i've created an app that routes the call to a fake extension after evaluating the time and date. the fake extension is 790
on this extension i've setup the working hours and it forwards the call to the main ivr extension or helpdesk ivr extension based on this and from this the customer can browse the ivr using dtmf and selection the proper menù items.
trunks's rules:
fake main extension's forward rules:
main ivr menu options:
using this setup everything works perfectly.
i've tried to install the CF APP and updated the trunk's settings to forward call to the app, but i'm facing a problem with external calls... testing it internally calling directly the CF extensions, everything works fine and i can reach the ivr and browse the menus, but calling from the external i can reach the IVR but the dtmf aren't working properly.
i've posted the menu of the first ivr selection, i can reach it but i can select ONLY the button 2, another IVR DESTINATION and from tis ivr the 5 possible selection don't work, and they are all QUEUE items. it looks like if, passing from a CF APP i can't reach a QUEUE.
can you help me to find where the problem can be?
my pbx release is: 18.0 (Build 912)
my trunk options are these:
