Unable to tick automatic update in web management portal

[Joe Gibson]

Hi Guys,

Having some trouble enabling automatic updates in the web management portal. I go to the updates page and tick the box in the top left that says "Automatically update 3cx" but it doesn't seem to do anything. I can manually install the updates from the management portal but cant seem to enable automatic updates. Any ideas or solutions would be much appreciated.

 

[JohnS_3CX]

Hi Joe,

It sounds a bit like a browser quirk, have you tried using a different browser or a private-browsing tab yet?

What version of 3CX are you currently running?

 

[Joe Gibson]

Hi Joe,

It sounds a bit like a browser quirk, have you tried using a different browser or a private-browsing tab yet?

What version of 3CX are you currently running?

Hi John,

I don't believe this is a browser issue as I have tried both edge and chrome and still having this issue. I have tried clearing cache/history on both, logging out and logging back in but no luck. I am currently on standard perpetual Version 15.5.10244.4

Thanks.

 

[Saqqara]

Maybe worth upgrading to the latest version 15.5.15502.6

https://www.3cx.com/blog/news/pbx-upgrade-update-6/

 

[Joe Gibson]

Maybe worth upgrading to the latest version 15.5.15502.6

https://www.3cx.com/blog/news/pbx-upgrade-update-6/

Thank you Saqqara,

Will this kick users using 3cx phone systems off? I did suspect it had something to do with using a slightly outdated version but the issue is that I can only connect to the server to update the version during office hours which is when everyone is using the phone system. This is why I need to enable the automatic updates option so I can do these kinds of updates outside of office hours. If this is the only solution I may just have to suck it up and do it during office hours for this one update.

 

[JohnS_3CX]

Yes, the services will restart after the update so there will be a short service outage until this completes