Our support team receives calls from our call queue and they provide support to our field. Sometimes when doing this they need to call a vendor with the store employee on the phone. They are running into a problem when they conference in a vendor that has a call tree, they are unable to respond to the call tree when in a conference. I've seen a few post about transferring the call into a conference call then creating a new call with the vendor, and working through the menu then transferring the call into the previously made conference. This seems very messy, when I tested it took me a few minutes to get everything situated which slows down our techs ability to support.
Is there a better way for our support techs to take a call and add a vendor that has a phone tree that requires them to respond to prompts on the keypad?
Is there a better way for our support techs to take a call and add a vendor that has a phone tree that requires them to respond to prompts on the keypad?
- 3CX Version, Professional Annual 18.0 Update 5 (Build 415)
- Server OS, Debian 10
- Is the 3CX Server Hosted and where? On Prem
- Provisioning Method: Local
- Trunk Provider or Gateway Make/Mode: Twilio
- Are custom Phone Templates being used: YES
