Update 4 Alpha: 3CX to Lead in Affordable Call Analytics with Own AI Tech

[MichaelB_3CX]

3CX launches transcription and analysis engine - 3CX AI.​

Acknowledging the potential of AI - and transcribing and analyzing calls for productivity and customer satisfaction - 3CX set up a specialised AI team tasked to bring the benefits of AI to 3CX users in record time, and at an affordable cost. Now, on this memorable day we ...

Continue reading the Original Blog Post.

 

[Evolute IT]

I'm curious, with better AI coming, will we be able to get Speaker separation in the transcripts? Perhaps with stereo recording?

 

[Alphabetic]

1 update closer to better reporting

 

[ivank]

There is also some hidden gift for hot desking lovers, who'll be the first to locate it?

 

[CentrexJ]

There is also some hidden gift for hot desking lovers, who'll be the first to locate it?

This? Great update all around.

• Added automatic log out hot desking phones in System > Options > Scheduler.

 

[fxbastler]

So many great new call scripts in the store. There are so many things you can try out.
But unfortunately not available for our 3CX hosted by 3CX Ent NFR

Is there an easy way to download the store scripts directly from somewhere without having to create a new call script in 3CX each time?

 

[Evolute IT]

So many great new call scripts in the store. There are so many things you can try out.
But unfortunately not available for our 3CX hosted by 3CX Ent NFR

Is there an easy way to download the store scripts directly from somewhere without having to create a new call script in 3CX each time?

It's just C# code... save it in a text file...

 

[N_G]

When update 4 is released you will be able to do scripts on 3CX Hosted as well....

 

[Soli]

Great Work !

is it possible that the Transcription Engine not working with the NFR license now?

The transcription with ChatGPT stopped working and the new 3cx Transcription not working for me

 

[ArneDery]

having the option back to record messages by use of any desk phone is awesome. Can't wait to anounce it back to our customers.

 

[N_G]

@soli Thanks! Good point, we are checking, it should be there might be a glitch
@ArneDery You mean voice recordings as prompts etc? I think its in there already
@ConceptsWeb We are doing in the analytics separating out the conversation.... But we need update 5 to publish it into the reports.

 

[N_G]

@soli - it should work. All NFRs can try out the inbuilt transcription now. If you have issues open a ticket or give us more details why it is not working and we can follow up. The calls have to be recorded btw maybe that is it?

 

[Alphabetic]

There is also some hidden gift for hot desking lovers, who'll be the first to locate it?

Thanks for this Ivank.. because of this comment I had a dream last night about hot desking in 3CX

 

[ivank]

It was a long-awaited feature, hope it will be very well used

 

[illcs]

Is there a change log for this release, it always good to see the changes from the previous version before deployment.

I usually find it at the bottom of the release document like here:

https://www.3cx.com/blog/releases/ai-analytics-u4alpha/

 

[Alphabetic]

Is there a change log for this release, it always good to see the changes from the previous version before deployment.

I usually find it at the bottom of the release document like here:

https://www.3cx.com/blog/releases/ai-analytics-u4alpha/

https://www.3cx.com/blog/change-log/phone-system-change-log-v20/

 

[illcs]

@Alphabetic thanks clicked on an old link and didn't see it there, definitely there now...

 

[Benedikt Machens]

It was a long-awaited feature, hope it will be very well used

Two customers already marked to activate this when U4 is released One wants set this per department, but all or nothing is a good start

 

[ConnorMcF]

Happy to see 3CX moving in a good direction here, as these are things we were looking for previously!

Considering 3CX has been expanding the transcription options, is there any chance for the ability to call out to an in-house API which we can define to return these values? This could effectively be the same request that 3CX makes for their transcription service but to an endpoint/backend we define and control, as for most of our users we would like to use these features but can't send data outside of our boundaries to third parties (such as OpenAI, etc).

Cheers!

 

[JoelMartínez]

is there a Postman collection for the call control API?

Thanks in advance,
Joel.