Update 8A BETA

[AndreasP_3CX]

Previously Group Owners and Administrators were able to manage system wide extensions and SIP Trunks - this is no longer possible. Now, only those system extensions and trunks that are part of their group can be managed. If you wish to manage a department specific SIP trunk or system extension you must move it to the group you are part of [...]...

Continue reading the Original Blog Post.

 

[Levi K]

Was really hoping that 3CX would reverse their decision to no longer include Internal Extension calls as a trigger for the 'Open Contact in Custom CRM' feature as of update 8.

Internal extension calls were included in the 'Open Contact in Custom CRM' feature for as long as we have been using 3CX (6+ years). There was no communication that this functionality would be deprecated and when I posted on the forums about this issue I was told to leave a suggestion in the 'Ideas' part of the forum -but I don't have permissions to post anything there.

We built a big part of our internal workflows around the 'Open Contact in Custom CRM' feature working with internal extensions. Still pretty choked it was removed without any mention.

If someone at 3CX has the power to have revert back to including internal extensions with this feature, or even introducing a toggle for internal extensions, I will send you a dozen roses if you just let me know the shipping address! Make it 2 dozen!

 

[ltri37]

I'm gonna make an assumption and guess what this post actually means is that:

[ "Group" inserted here : ]

Previously Group Owners and Group Administrators were able to manage system wide extensions and SIP Trunks - this is no longer possible.

In others words:
Systems Owners and Administrators continue to be able to do what they need to do, without limitations.


Whats a "department specific SIP trunk"?

It's a SIP trunk configured from the webclient (not the management console), where in the options you can choose between a "system wide" and a "group specific" SIP Trunk.


All of the above are my assumptions.

 

[Charles_3CX]

The options to choose group administrator or group owner are under the user rights tab of the users settings under the management console or under the users section of the admins console.




In the admin console the group owner is just named Owner.

 

[Medwing]

How long until this version leaves Beta? We currently can't receive alphanumeric SMS which is a huge problem for us and this fix not being part of a hotfix is a little weird for us. It's breaking out workflow and currently I have to manually, multiple times per day, check twilio logs to send people their MFA codes.. How long do i have to wait? I don't want to rollout a beta in production

 

[accentlogic]

@Medwing update 8a beta was updated to status yesterday.

https://www.3cx.com/blog/releases/v18-u8a-final/