Update issues

[newavealex]

hi
When I update 3CX Server 16.0.4.493 to 16.0.4.504
The system has not been updated successfully for several hours, I used to restart the server once
The system sent me an update fail email
However, I pressed Update again, and there is still no response. How do I know if the update will proceed or whether the update is successful...

 

[newavealex]

this is my server log

 

[cobaltit]

Best bet would be to take the backup you made before the update (you did do that right?) and then uninstall 3CX and then do a fresh install and restore. Make sure to copy the backup outside of the 3CX backup folder before you uninstall.

 

[JohnS_3CX]

Are you using some kind of antivirus program on that server or perhaps running any 3rd party software that may perhaps be accessing the 3CX folders and content?

2020/07/02 10:41:11.748|0006| System.UnauthorizedAccessException: Access to the path 'C:\ProgramData\3CX\Rollback\AppData\Data\Http\wwwroot\Recording\Syncfolders_Database_db' is denied.