Upgrade to V20 Update 1 for Scheduled Reports, Faster Backup & Restore

[ltstech]

I noticed that reporting in V20 Update 1 is lacking a few features that were available in V18. Is there a timeline on when these will become available?
- Schedule reports to be emailed.
- Generate reports by direct dial (DiD) numbers.
- Filter reports by user/extension.

Bump this, the lack of features is becoming a problem. A lot of customers need reporting visibility emailed to them, It is cumbersome to have to log into a user and create a report. We should be able, as an admin to schedule reports to send to email users like v18.

 

[Guillaume Bourgeois]

Bump this, the lack of features is becoming a problem.

Hello to you too!​

Welcome to the 3CX forum. We're glad you're joining the conversation so kindly, but... Bump ! ….. Disrespect is also a problem !
As the first post on this forum since December 2022, you could have at least started with "Hello," accompanied by "Please." Another good idea would be to take the time to read the blog posts before making any feature requests.

The employees at 3CX are all doing their best!
The developers don't spend their days playing "Rock Paper Scissors." Many people are asking for different features or requesting the return of various features... patience is essential ! Politeness is the least one can offer…

But I have great news for you! If you take the time to read the blog posts, your answer can be found somewhere in the 10 most recently published articles here: https://www.3cx.com/blog/

When you find your answer, I suggest you post it here , it will give you a chance to correct your disrespect.


P.S.: If someone else spares you the search and shares the answer directly, I hope you will have the kindness to thank them .


I look forward to hearing the answer you've found to your question!

Thanks

Have nice day !

 

[tronic]

Question regarding V20 and the "Inbound Rules" report. If I make a change to a number location should this report change instantly, as I'm finding on multiple 3CX systems that if I make a change it doesn't change on the report.
Does this only get run every night or something, or should it be instant?
Wasn't sure if it's a bug or I need to wait the time-out period.

 

[Ironwood]

Bump this, the lack of features is becoming a problem. A lot of customers need reporting visibility emailed to them, It is cumbersome to have to log into a user and create a report. We should be able, as an admin to schedule reports to send to email users like v18.

Thank you for mentioning this again. I see that the "Share reports to multiple emails." is in the v3 Alpha announced on the 9th but I didn't see a timeline for the release. I'm still interested in the other two I mentioned in my original post, I didn't see these in the Alpha:
- Generate incoming call reports by direct dial (DiD) numbers.
- Filter reports by user/extension for privacy.
I don't have access to the feature request page so if someone could help out there, much appreciated.

 

[tronic]

Thank you for mentioning this again. I see that the "Share reports to multiple emails." is in the v3 Alpha announced on the 9th but I didn't see a timeline for the release. I'm still interested in the other two I mentioned in my original post, I didn't see these in the Alpha:
- Generate incoming call reports by direct dial (DiD) numbers.
- Filter reports by user/extension for privacy.
I don't have access to the feature request page so if someone could help out there, much appreciated.

No Alpha to Beta to Final release time frame are ever given. As they prefer to run with when it's ready philosophy, and make sure the final release is solid and reliable instead. But won't be long, hold in their.

 

[Guillaume Bourgeois]

To support what @tronic mentioned,
you can review the update history of 3CX v18 to get a rough idea of the phases.

https://www.3cx.com/blog/change-log/phone-system-change-log-v18/

While this doesn’t guarantee anything, it will give you an insight into the average duration from one phase to another.

Just an idea

 

[Ironwood]

Thank you both for your responses! Great idea looking at v18, looks to be a few months or so. It's certainly not a big issue as long as I remember to forward the email report, lol! Really liking v20 overall, big improvement!

 

[cm2]

My feeling is that the way in which reporting worked on version 18 should be brought back. So many of our clients use the 3CX reporting and have now found it offering less features. For example: You can only pull a single report per department not like in version 18 whereby you could pull a single report covering multiple departments. The client then takes this and uses it as guide for billing purposes.

 

[Guillaume Bourgeois]

I am convinced that once the Grafana integration is complete, it will address many of the challenges we currently face. I believe this tool is continually evolving, and many of the limitations we encounter will be resolved over time. Instead of calling for the return of an old tool that was very limited, I suggest you detail more precisely what you are missing. Perhaps the 3CX staff can more easily tell you if there are plans to reintroduce it.

Reports that compile data from multiple departments are a good example (Although nothing prevents you from creating a department with all members, even if they are already in another department. I am confident that Grafana will meet this need.

Unfortunately, @MichaelB_3CX forgot to give me a detailed summary of the upcoming features and what each will enable us to do. ( It's a joke—I like to imagine that I have privileged contacts with influential people at 3CX. But I don't, no more than anyone else. Lol ! ) Okay, okay, lol! Mr. Borg probably doesn't know who I am, so it's unlikely he'll write to me privately to ask for my opinion on future features! Hahahahaha! But I am convinced that they are working hard to address our various challenges.