Used to think I was smart -- then 3CX <> Bitrix24 integration

[nolster]

We are setting up Bitrix24 from scratch. We have setup the 3cx integration. We are receiving data for new contacts via built in integration. We are not able to configure the outbound calling from Bitrix24 utilizing 3CX. Our Bitrix24 partner is missing in action.

FYI, our 3CX is hosted in the cloud on Amazon. We have PWA and Desktop windows 3cx clients available.

Things we have done:

1. Installed 3CX connector
2. Setup 3CX > webhook inside of Birtix24
3. Configured so we are receiving calls as new contacts
4. Purchased SIP connector
5. Switch calling from Bitrix24 account balance to SIP Connector
6. Setup individual telephone users

Things we are unable to do:

1. Designate a default number (the field is grayed out)
2. Make outbound call from Bitrix24 (we receive the canned Bitrix24 demo call)

Things we have not done:

• Setup cloud PBX connection in any way
• Setup cloud PBX connection in any way
• Rented a number from Bitrix24
• Connected SIP Phones

Any relevant information/direction will help keep the murder rate 1 lower. Thanks.

 

[Evolute IT]

Have you followed the steps here: https://www.3cx.com/docs/bitrix24-crm-integration/

None of them talks about any SIP connector...

 

[PanagiotisL_3CX]

@nolster

As mentioned from @ConceptsWeb, calls from the CRM can be made using the 3CX Click2Call browser extensions. The SIP connector you are referring to is a Bitrix24 tool which is not part of the 3CX CRM integration.

 

[nolster]

Done that. Three separate times. Hosted Bitrix24 does not allow for outbound calls on 3cx unless you do something more (I believe SIP connector)

 

[edossantos]

Done that. Three separate times. Hosted Bitrix24 does not allow for outbound calls on 3cx unless you do something more (I believe SIP connector)

3CX will not work with this SIP Connector provided by Bitrix. You need to disable that. This way, telephone numbers will be shown as plain text in the Bitrix web app, and this way clicking on those numbers will trigger the 3CX Desktop App, so you can call with 3CX.

 

[nolster]

I cancelled the subscription. Same result. (With the edge extension still installed - configured to activate installed 3cx desktop)

 

[edossantos]

I cancelled the subscription. Same result. (With the edge extension still installed - configured to activate installed 3cx desktop)

What do you see when you click on a phone number in Bitrix? Can you share a screenshot? When you do that, the browser should ask you to open an external app to make the call, and there you choose the 3CX Desktop App.

 

[libertekscom]

nolster I just ran across your question. We have had 3CX and Bitrix24 integrated since 2018. If you are still needing help I'd be happy to share how we do it. @Larryz on X/Twitter