Using 3CX CFD or Voxtele Canvas tool to achieve the following: Give the caller the option to receive SMS

[FinlandTechnology]

Hello,

We recently switched from RC to 3CX and Voxtele for some of our clients. One of our clients owns a salon, and if the call goes unanswered/to voicemail they want the caller to have the option to "Press 1 to receive an SMS with a link". We don't want any sort of AI or back and forth correspondence, it would simply be sending 1 SMS message to the caller.

I was exploring utilizing the native Canvas flow builder in Voxtelesys, but it is proving pretty difficult. We would have to re-do all of our IVR's and things get complicated when the call "leaves the flow".

I am now exploring CFD. Has anyone utilized CFD to achieve something like this?

Another thing to note is they do have 3 different DID's bc they have 3 salon locations. I am assuming I would be setting up a flow in CFD for each location depending on which number is dialed.

Thanks for any insight!

 

[edossantos_sipcaller]

You can route unanswered calls to a CFD App. This CFD app can read the DID from the session.did variable, and the caller's number from the session.ani variable. To send an SMS, you will need to use the REST API provided by your SMS provider. This is usually pretty easy, but you need to check their API and use the Web Service REST component to invoke their API and send the SMS.

Another thing to note is they do have 3 different DID's bc they have 3 salon locations. I am assuming I would be setting up a flow in CFD for each location depending on which number is dialed.

This is not required. You can use a single CFD app for all cases.

 

[VoIPTools]

Unlike the Voxtelesys solution that apparently would take over a lot more than is required, a single Call Flow Designer could handle the entire process. I'm going to assume something like the following:

inbound call > Queue > exceed max hold > CFD application

As mentioned by Ernesto, the CFD has everything you need to do this elegantly. You could play prompts like "we sent you an SMS link for...." and you could log everything that happened (good if the caller is not using a mobile phone and can not receive a text message). You do need to understand how to make API calls to your carrier.

So the next question is whether you want to try and build the solution yourself, or have someone that knows the Call Flow Designer well. ConceptsWeb can handle this for you, or we can.