v11 myphone call duration

[mixig]

Hi there,

i dont know is that a bug or a "feature"... When I am on the call and Ican see the duration of my active call in myphone, then someone from another extension via myphone click "Listen" for that active call. after that, call duration is reset and it is start counting from the period when thrid perason jump into the call (press listen). When that pearson hangup, call duration is going on.. So I who is making that outgoing call dont have real duration time during that call. if i aws talking 5 minutes and thrid perason came to the call via "Listen" and the end of my call it will me call duration without first 5 minutes. in call reports i can full duration of that call, only in myphone that call duration is reset

 

[lneblett]

Sounds like a potnetial bug to me and I wonder how it might impact those using the call center module.

 

[mixig]

yep, it will me nice that agent is aware of real call duration in the situation like this, i hope that this issue will be fixed