Solved v14 installation, unable to activate maintenance extension...downgraded

[Scottie Holden]

We're unable to re-activate a license for v14 after purchasing the extension. The system has downgraded to the free license, only allowing 2 simultaneous calls. We need to resolve this ASAP. I've tried all the tricks. Google DNS is being used. activation.3cx.com resolves as expected. Firewall is off, DPI is off. All services have been restarted, still no luck. I need a manual activation solution or something to that effect. 3cx support expects me to pay for a support ticket for this, which is insane since we just purchased the license. Anyone from 3cx provide some assistance?

 

[cobaltit]

3CX made a change to the SSL certificate used for the activation server so all versions prior to v15.5 Update 6 are unable to reach the activation server. You need to ugprade to resolve.

 

[Scottie Holden]

Well this is unfortunate. I guess I have no choice then. Starting the upgrade...

 

[Scottie Holden]

Upgrade to v15.5 has been completed, and activation went through without issue. We have a long way to go with firmware upgrades and updating templates, etc, but at least inbound and outbound calls are back to capacity. Thanks for the info.

 

[cobaltit]

@Scottie Holden

Glad you got back up and running. You might want to check the contact info your 3CX install is registered with. 3CX made a concerted effort to get this information out to everyone well in advance but it would have been sent to the registration contact. Also, not sure if you are working with a 3CX partner or you bought direct but maybe you want to think about working with a partner or a different partner who would have conveyed this info as well. Pricing for your 3CX maintenance would be the same but you'd have another avenue for support. We are a platinum partner if you are interested.

 

[YiannisH_3CX]

Glad to see the issue has been resolved and the upgrade was successful. Let us know if you face any further issues.