V18 Update 4 Release Candidate: All Systems Ready for Final Release

[Frederik Frydendal]

Continue reading the Original Blog Post.

Please bring back schedule status in backend / manager

 

[MidiTélécom]

Does anyone have issues with the 3CX Phonebook not loading/showing nothing on Yealink DeskPhone ?
If I look into the link on the .xml, there is only this :

View attachment 30936
I have this problem this the beta 2, but not really sure, maybe was even in beta 1...
EDIT : After login in the directory of all the .xml phonebook files of my 3CX, gigaset, fanvil, etc... have nothing to show.

For people with this issue, it's all about the "multicompanymode" activation.
Disable it by put the value to "0" and restart services, and the phonebook comes back.

 

[bravad]

@bravad please keep discussion to update and don't use it for feature requests

Yes Nick

So,
I can deduce from your answer that the update of the Phone Templates to allow the use of NAPTR support is not "already" planned?

If no, I will open a topic in the appropriate category.

 

[N_G]

@bravad - thats were it belongs yes, please include full use case scenario. No, its not on our radar it would have to get to the top of the ideas list to be.

 

[N_G]

Is there a plan to reintroduce office hours in the live chat service?

Live chat was never dependent on office hours. Thats new for the new MCM Group mode that will be coming to dedicated instances in update 6 - about 1,5 months from now.

For now it has to work like the old way - live chat will be offline if no one is logged into the queue. So if you have the scheduler logout all agents to the queue at the end of the office hours (global) then live chat goes offline.

 

[tronic]

Live chat was never dependent on office hours. Thats new for the new MCM Group mode that will be coming to dedicated instances in update 6 - about 1,5 months from now.

For now it has to work like the old way - live chat will be offline if no one is logged into the queue. So if you have the scheduler logout all agents to the queue at the end of the office hours (global) then live chat goes offline.

I think they mean how you used to be able to setup office hours on the WordPress end.
Queue method I didn't know, so this works till it's done.
Thanks

 

[Gordon Hodges]

Will this update support Raspberry pi 4 PBX installs?

 

[maxrobz]

Update 4 was applied automatically overnight and we are now experiencing multiple crashes! I get the following message:

The following service(s) were interrupted:

3CXPhoneSystem01

I have to restart the service 3CX PhoneSystem 01 SIP Server.

We have now found that this appears to be caused by users attempting to use Shared Parking.

Please help!

Thanks,

Max

 

[dcsdit]

I am going agree with maxrobz -- we are experiencing the same issues with call parking on the Update 4. Please resolve this as quickly as possible,
Thanks,
Jeremy

 

[N_G]

@dcsdit @maxrobz we are checking it out. But we have only received very few actual logs, so if we sent you a message on the forum please reply. We can not reproduce it in our labs.

Update: OK we found that this happens if you have Custom parameter "DISALLOWREFERTOBUSYSP" set to 1. It should not have been set to 1, it should be set to 0. So if you leave 3CX in supported state this should not happen. Let us know why you used this parameter, it seems to be a very old setting.

 

[tronic]

@dcsdit @maxrobz we are checking it out. But we have only received very few actual logs, so if we sent you a message on the forum please reply. We can not reproduce it in our labs.

Ive also noticed that the Google Transcription for voicemails is no a button to press in the client.

 

[JohnS_3CX]

Update 4 was applied automatically overnight and we are now experiencing multiple crashes! I get the following message:

The following service(s) were interrupted:

3CXPhoneSystem01

I have to restart the service 3CX PhoneSystem 01 SIP Server.

We have now found that this appears to be caused by users attempting to use Shared Parking.

Please help!

Thanks,

Max

I am going agree with maxrobz -- we are experiencing the same issues with call parking on the Update 4. Please resolve this as quickly as possible,
Thanks,
Jeremy

Those having this issue should ensure that parameter DISALLOWREFERTOBUSYSP is set to 0.

 

[JohnS_3CX]

Ive also noticed that the Google Transcription for voicemails is no a button to press in the client.
View attachment 31060

It's still there, but you probably have an issue with your transcription account or or the voicemail did not contain speech perhaps.


Example from V18 Update 4

 

[Alex Sweeney]

I'm a bit confused on where you're able to centrally manage the status scheduler for other extensions.
I saw in the other thread, that you're supposed to be able to do so from the WebClient. I can see the settings for the extension I'm logged into, but I do not see it for other extensions, even if I have permission to manage them.

I'm not sure if there's just something I'm missing, or if that management isn't coming until U5