V20-Call Queues and Ringtones

[LAvoip]

Hello, is there any way in V20 to have 1 department with a set group of users and create a ring group with a certain DID where calls come into all users, and then have a que with a differnet DID that rings all users, but then put a different ring tone on the queue?

 

[OlegR_3CX]

Glad you have found it informative and thank you for the feedback.
Have a nice day

 

[UrielFoster]

In V20 (and other telephony systems) it is possible to implement such a design using group configuration, call routing and queues. Create a call group with a specific DID (let's call it "Call Group 1") and configure it so that calls to that DID are routed to "Group 1". This can be done in the call routing settings.

 

[Kym Busby]

Pretty sneaky of 3cx to shift this from being a Pro feature to an Enterprise feature without telling anyone. It's not even listed on https://www.3cx.com/ordering/pricing/features/