V20 Free - No more Call Logs?

[nka]

Hello,

Just got an update to V20 and I was searching for a feature I used a lot, that was "Call Logs". I only use that to see if one of the DID hosted on the 3CX is still being used, but now it said it's not available in my license? I don't want a full report, just to see inbound call (also useful for debugging).

I'm using 3CX only to have a home landline we dont really use (and keep an old cellphone DID). It cost me about 10$ per year for that DID usage... not really into paying 210$ to get a "Pro" license

 

[TheodorosG_3CX]

You can check the 3CX Features List based on license level.

 

[nka]

thanks, I guess I'm paying the price for those who abused the "free" limitations...

 

[BenCyb3]

The feature list includes "Call Logging" for the Free version.- and it was easy in previous versions with a free licence.
I have a similar issue and in v20 I can see an option to "purge" call logs on the Dashboard, but no way to look at them.
I similarly use them for troubleshooting and also to blacklist spam callers.
Hopefully 3CX will enable a means of viewing the call log in an update.

 

[N_G]

They will be back in v20 SMB free edition

 

[spiri439]

Hello, I have Version 20.0 Update 0 (Build 1494) free edition and the call logs are empty...

 

[spiri439]

Also if I want to purge the log(there are 2081 from the backup from the last version), I get:
You tried to access a forbidden resource or your IP has been blacklisted.

 

[David_K]

Hello
Pro Edition v20 here, can't find the global call log neither
Is this must have feature removed?

 

[nka]

Hello
Pro Edition v20 here, can't find the global call log neither
Is this must have feature removed?

It's under Admin > Reports > Logs > Call Log.

As a Pro user, you should see it. For me it's "Not available for your license". Not very usefull to see the activity on my server and troubleshoot what is or is not working...

 

[David_K]

Thanks @nka

 

[Shragi Leitner]

They will be back in v20 SMB free edition

In which update will these become available again for free 4SC users?
It is still showing up as "Not available for your license" in Version 20.0 Update 0 (Build 1620 Release).

Many thanks!

 

[nate_PH]

Is there any update when will the scheduled reports be back on v20? Honestly, we overlooked this not being available on v20. I wish we could have seen more signs / notifications about it.

 

[SweetAction]

Is there any update when will the scheduled reports be back on v20? Honestly, we overlooked this not being available on v20. I wish we could have seen more signs / notifications about it.

In the past, I would say 3ish months for each update, but it might be quicker.

 

[nate_PH]

View attachment 40078
In the past, I would say 3ish months for each update, but it might be quicker.

Thank you. I guess we will have to wait further for this. *ugh*

 

[randybell]

I have an enterprise license and do not have Call Logs.

How do I access call logs info?

 

[nka]

I have an enterprise license and do not have Call Logs.

How do I access call logs info?

It's under Admin > Reports > Logs > Call Log.

 

[randybell]

It's under Admin > Reports > Logs > Call Log.

no it's not there

 

[nka]

no it's not there

Oh, then I can't help, sorry.

You should see it like this. Maybe try the "direct path" : https://<your url>/#/office/reports/call-reports

 

[TheodorosG_3CX]

What is the assigned role of the extension that you use to access the PBX?

 

[randybell]

yep, not there. direct URL just comes up with error

the user I am logged in is the System Administrator