The setup (only 1 department, department has the holiday configured):
DID Head number => Master-Callflow => uses combination of a manual override functionality, office hours and custom hours to route calls to IVRs. There is one IVR for every use case the customer has.
DID Head number +1 => Routes directly into a Mailbox, because customers should be able to record a message, that will be send to an e-mail-address
Some other DIDs => go to specific extensions directly
Problem #1: Custom Callsflows in v20 seem to get the call BEFORE the holiday routing?
Can Someone confirm that?
Workaround: I worked my way around by configuring every IVR so he forwards the call to a new "Holiday-IVR" I created in v20, that plays back the holiday audio and ends the call.
This is very painful.
What is the proper solution in v20 for this?
Problem #2 : Every additional extension (all part of just 1 single department) ignores the holiday settings.
In particular the DID Head number +1 can be directly reached, even during holidays.
Is it because I routed to the mailbox?
How can I turn off the reachability of the mailbox during holidays in v20?
Problem #3: Some of the directly callable extensions need to ignore the department holidays.
In the past there was a possibility to check a box that says "ignore holidays" or sth like that, you were able to set directly on the incoming rule.
Since v20 doesn't have that, how can I configure e.g. extension "200" to ignore holidays and always be reachable.
Where can I disable holidays for single extensions or DIDs?
DID Head number => Master-Callflow => uses combination of a manual override functionality, office hours and custom hours to route calls to IVRs. There is one IVR for every use case the customer has.
DID Head number +1 => Routes directly into a Mailbox, because customers should be able to record a message, that will be send to an e-mail-address
Some other DIDs => go to specific extensions directly
Problem #1: Custom Callsflows in v20 seem to get the call BEFORE the holiday routing?
Can Someone confirm that?
Workaround: I worked my way around by configuring every IVR so he forwards the call to a new "Holiday-IVR" I created in v20, that plays back the holiday audio and ends the call.
This is very painful.
What is the proper solution in v20 for this?
Problem #2 : Every additional extension (all part of just 1 single department) ignores the holiday settings.
In particular the DID Head number +1 can be directly reached, even during holidays.
Is it because I routed to the mailbox?
How can I turn off the reachability of the mailbox during holidays in v20?
Problem #3: Some of the directly callable extensions need to ignore the department holidays.
In the past there was a possibility to check a box that says "ignore holidays" or sth like that, you were able to set directly on the incoming rule.
Since v20 doesn't have that, how can I configure e.g. extension "200" to ignore holidays and always be reachable.
Where can I disable holidays for single extensions or DIDs?
