Solved v20 inbound caller id includes info we can't seem to change?

[stechtn]

Previously we had some inbound numbers that had specific additions to inbound CID. It currently show's +1555-555-5555:SalesDirect:Wireless Caller (it shows the actual number of the caller not 555, that's just as an example). SalesDirect is what we had previously.

When i go to voice and chat, select the provider and goto options "Caller ID Control" shows Custom and nothing in the field. Where do i update the inbound "Sales Direct". It was there in previous versions of 3cx and I can't find where to do this now. I also don't really need the number of the caller AND the name. Just one or the other. I'm failing to find where to change all of this in v20.

 

[Charles_3CX]

You can add a name to the DID from where it is assigned so that the string shows the callers number along with the queue or group name if calls are directed to one, this is enabled also under the System > Phonebook > options.

 

[stechtn]

You can add a name to the DID from where it is assigned so that the string shows the callers number along with the queue or group name if calls are directed to one, this is enabled also under the System > Phonebook > options.

It's the DID name I'm trying to update. Doesn't seem to be anywhere to update it. Under those options just allows me to not display, append, or prepend?

 

[Charles_3CX]

You can press the edit (pencil button) from where the DID is assigned and add a friendly name:




For example:

 

[stechtn]

You can press the edit (pencil button from where the DID is assigned and add a friendly name:

View attachment 52332


For example:

View attachment 52333

 

[stechtn]

You can press the edit (pencil button) from where the DID is assigned and add a friendly name:

View attachment 52332


For example:

View attachment 52333

that was it! totally missed that. thank you!