V20 Installation don't have passwords or email

[Avram Grossman]

Did an upgrade from V18 to V20 a few years ago. All the login information was in a folder that the client managed to misplace.
I don't remember the email address for this self-hosted installation. I can get to the login screen. Tried all the email I could think of. Nothing.
does 3CX have a way to lookup or reset the password if I provide the client.ca.3cx.us/#/login account? I do have, I think, the extension for the system_owers
(not for the "system" selected.)

 

[TheodorosG_3CX]

You can create a support ticket from your customer portal in order to help you further.

 

[Alphabetic]

Do you have an unencrypted backup?

If you do, extract the ZIP and read the XML. You should be able to search for <role name="system_owners"> and it will tell you which extensions have this role and from the same XML find the email associated with the extension.